Job Description
Operations Executive — KSA
Exclusive Supply & Fulfillment · Business & Operations, Saudi Arabia · Remote, 6-day shift pattern
Saudi Arabia is Justlife’s fastest-growing market — and this role keeps its promise to every customer. As an Operations Executive on our KSA Exclusive Supply & Fulfillment team, you own the engine that makes “a life without chores” real: making sure every booking is matched, every customer is served, and our fulfillment numbers climb week after week. When supply is tight or a customer is at risk, you are the person who spots it early and fixes it.
If you like owning numbers, moving fast, and seeing the direct impact of your work on real customers, this is built for you.
What you’ll own (your outcomes)
- Fulfillment — drive fulfillment rate up by closing supply-demand gaps before they cost us a booking.
- Utilization & efficiency — keep professional utilization healthy and reduce unfulfillment week over week.
- Customer experience — resolve customer issues with empathy and speed so satisfaction scores keep rising.
- Data you can trust — own clean, accurate reporting on utilization, unfulfillment, and quality so the team decides on facts, not guesses.
- Proactive operations — run outbound calls to quality-grading standards and contribute to projects that make the operation faster and better.
Your first 90 days
- Weeks 1–2: learn our tools, CRM, and fulfillment metrics; shadow the team and own your first daily reports.
- Weeks 2–8: take full ownership of your fulfillment and utilization targets; start spotting and closing gaps independently.
- Weeks 9–12: lead a small efficiency improvement, and become a reliable go-to for customer escalations in your area.
What you must bring
- 1–3 years in operations or customer support, ideally in a fast-paced or startup environment.
- Fluent Arabic and solid working English — you’ll speak with customers daily.
- Genuine analytical rigor: comfortable in Excel/Google Sheets, reading metrics, and acting on what the numbers tell you.
Nice to have
- Experience in the service industry or an on-demand/marketplace business.
- Familiarity with CRM systems and operational tooling.
The honest part
This is a remote role on a 6-day shift pattern, because our customers are served seven days a week and supply needs real-time attention. It is intense and fast-moving — and it is one of the quickest ways to build deep operations expertise and grow your career in a scaling business. We tell you this up front so you can decide if the pace is right for you.
Why join us
- Grow faster — fast, real career progression and internal mobility in a business that’s scaling across the GCC.
- Learn constantly — mentorship, coaching, and on-the-job learning, with a fair, objective performance system.
- Be looked after — flexible elements where the role allows, an extra day off on your birthday, and free Justlife credits to use our own services.
About Justlife
Justlife is the region’s leading super app for home services. Since digitalizing home cleaning in the UAE in 2015, we’ve grown to serve over 15 million sessions across 10+ cities — cleaning, salon & spa, healthcare, maintenance, and more. With 200+ full-time team members and 6K+ service professionals, we’ve built a culture that puts people first.
Join the tribe, and let’s become #everydaybetter, together.
