Job Description
Who Are We?
Government technology has failed the public for decades, and Americans have been conditioned to expect websites from the 90s, even for the most important civic services.
Kaizen exists to restore citizens’ trust in American public services by building technology that actually works. We partner with agencies at every level of government to replace legacy constituent service systems with modern, AI-native software that is worthy of the people they serve. We started in Parks and Recreation, and now we’re building towards something much larger, the software layer that powers how Americans access the services their government owes them across all parts of government.
Our platform already reaches 40 million residents across 50+ agencies in 17 states.
Founded in 2022 and based in New York City, Kaizen has raised $35 million from NEA, A16z, Accel, 776, and Carpenter Capital. We’re builders, designers, and operators who believe that beautifully designed software isn’t a luxury in government, but it’s how you earn trust back.
Before You Apply…
This role is part of Kaizen’s strategic expansion into federal markets. It requires an entrepreneurial mindset and the ability to operate with high independence in a complex, highly regulated environment. You will help open new agency relationships, navigate procurement channels, and shape Kaizen’s federal go-to-market strategy. We have tremendous respect for public servants and empathize with their pain points, so low ego and high EQ go a long way. Some experience in federal sales or growth is required.
Location
Strong preference for individuals based in the DMV area. Frequent travel will be required for customer on-sites, conferences, and team events. Expect 20–30% travel, with higher travel during peak seasons.
Who You Are
You have full-cycle enterprise sales experience, with a track record of closing multi-stakeholder deals
You have meaningful experience selling into or working with U.S. federal agencies (civilian and/or DoD)
You’re energized by in-person relationship building, demos, workshops, and agency engagement
You’re AI-pilled and default to these tools in your daily workflows
You’re excited by the challenge of breaking into new programs and contracts, including environments with legacy tools and complex procurement pathways
You thrive in scrappy, ambiguous environments and can self-generate pipeline creatively
You can articulate a product that’s evolving - balancing current capabilities with a forward-looking vision
You’re emotionally intelligent, thoughtful, and empathetic toward public sector missions
What You’ll Do
Own the full federal sales cycle from outbound prospecting and discovery through demos, proposals, negotiations, and closing
Build and execute Kaizen’s federal GTM strategy, developing a repeatable approach to reach federal agencies
Navigate federal procurement processes such as GSA MAS, IDIQs, BPAs, agency-specific task orders, and multi-year modernization efforts
Work closely with program offices, IT stakeholders, contracting officers, and installation staff to align Kaizen’s capabilities with agency needs
Lead discovery sessions and tailored product demos, often onsite and in-person, to understand legacy workflows, pain points, mission priorities, and opportunities for modernization
Work closely with operations, partnerships, and other GTM teammates to share insights and align on outbound strategy
Partner with Proposal & Capture and Design to support solicitation response efforts, including positioning, requirements mapping, and project management
Maintain disciplined pipeline management, forecasting, and activity tracking in Salesforce
What You’ll Bring
4–7 years of experience in sales, with at least 3 years of quota-bearing experience selling into U.S. federal agencies
Proven ability to lead full-cycle sales processes with complex stakeholder landscapes
Proven ability to navigate federal buying processes and procurement vehicles
Comfortable demoing software independently, without SE support
Proficiency in sales tools like Salesforce, Outreach, Gong, LinkedIn, and ZoomInfo
High EQ, strong communication skills, and a thoughtful approach to relationship-building
What Kaizen Offers
Comprehensive medical through Oxford/United - Gold and Platinum PPO plans, with 85% of premiums covered on the Platinum plan and a $0 employee premium option. Dental through Guardian PPO and vision through Beam, with 99% of employee premiums covered and 50% for dependents.
$100,000 in fully paid life insurance. FSA and Dependent Care FSA. 401(k) access through Guideline.
16 weeks of fully paid parental leave for birthing parents. 10 weeks fully paid for non-birthing parents.
Unlimited PTO & closed for all federal holidays.
Company-wide winter break the week of Christmas.
One-time home office or desk setup stipend up to $750.
$50/month commuter benefit.
$100/month for wellness or productivity - your call on how you use it!
$500/year for professional development.
$250/year for recreation,
Company-provided laptop
Expensed lunch while in the office.
Kaizen is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law. If you need an accommodation during the interview process, email us at [email protected].
