Job Description
Who Are We?
Have you struggled to reserve that coveted summer camping spot at a state park? Wondered why you’re still filling out a paper form at the DMV? Or tried (and failed) to book your favorite pickleball court from your phone?
Kaizen Labs is rebuilding the government’s digital front door - bringing modern, people-first software to the public services millions of Americans rely on every day. From parks & recreation and permitting to licensing and payments, we’re replacing outdated systems with intuitive, beautiful technology designed for residents and the public servants who serve them.
Our platform now powers over 50 agencies across 17 states, reaching more than 30 million residents. Recent partners include Maricopa County (AZ), San Bernardino County (CA), and the Cherokee Nation. In Maryland, our platform helped eliminate seven-mile traffic jams at state parks, saving hundreds of thousands in costs and dramatically improving the visitor experience.
Founded in 2022 and based in New York City, Kaizen has raised $35 million from world-class investors, including NEA, Andreessen Horowitz, Accel, 776, and Carpenter Capital.
We’re a team of builders, designers, and operators redefining what it means to serve the public in the digital age - and we’re just getting started.
Location
This is a hybrid role based out of our New York City HQ. Candidates must be able to commute to New York City and work from our office at least three times per week (Tuesday–Thursday). Applications from candidates unable to meet this requirement will not be considered.
The Role
Kaizen is entering an exciting growth phase following our Series A, and we’re looking for a Senior Recruiter to join as a key member of our growing talent function. In this role, you’ll work closely with our Recruiting Lead to drive and own full-cycle hiring across GTM and operational functions - including sales, finance, business operations, and revenue-adjacent roles. You’ll bring a strategic approach to partnering with hiring managers, while staying hands-on across sourcing, pipeline management, and candidate experience. This role is ideal for a senior recruiter who thrives in ambiguity, takes pride in building efficient, scalable processes, and wants to make a meaningful impact at a fast-growing startup.
What You’ll Do
Own full-lifecycle recruiting for GTM and Ops roles, including Sales, Finance, Biz Ops, and related non-technical functions.
Lead proactive, high-volume sourcing efforts - building diverse, high-quality pipelines through LinkedIn Recruiter, Gem, Boolean search, and AI-powered tools like Juicebox.
Act as a strategic partner to hiring managers, driving alignment on role requirements, leveling, hiring priorities, and timelines while keeping processes moving and accountability high.
Track and communicate pipeline health, funnel metrics, and hiring progress to stakeholders on a regular cadence.
Identify and implement opportunities to improve, automate, and scale recruiting workflows and operations as the team grows.
Ensure every candidate receives a thoughtful, white-glove experience from first touchpoint through offer and close.
Contribute to broader recruiting operations - including process documentation, tooling evaluation, and reporting infrastructure.
What We’re Looking For
5+ years of full-cycle recruiting experience, with meaningful tenure at a startup or high-growth tech company.
Deep expertise recruiting for GTM and/or operational functions, with a strong track record across sales, biz ops, finance, or revenue-adjacent hiring.
A skilled, proactive sourcer - comfortable building pipelines from scratch using LinkedIn Recruiter, Boolean search, and AI sourcing tools; experience with Juicebox is a nice-to-have.
Experience with Ashby or a comparable modern ATS
Demonstrated ability to drive recruiting operations - including metrics tracking, process improvement, and workflow automation.
Highly organized and adept at managing multiple searches and stakeholders simultaneously without dropping the ball.
A true hiring manager partner. Someone who is able to lead with data and insight, push back when needed, and keep hiring processes running with momentum and accountability.
Excellent communicator who keeps candidates and stakeholders informed, engaged, and excited at every stage.
Someone who leads with empathy, professionalism, and genuine care in every candidate interaction.
Strong Candidates May Also…
Familiarity with SaaS or B2B sales hiring, including a working understanding of GTM org structures, quota-carrying roles, and the nuances of hiring across SDR, AE, and AM functions.
Hands-on experience building recruiting processes from scratch, including scorecards, interview plans, and compensation frameworks.
Comfort operating with autonomy and partnering directly with founders and senior leadership with minimal oversight.
💚 At Kaizen, we believe that great work starts with taking great care of our people. We’re building something meaningful, and that starts with a culture where people genuinely love to work. Here’s how we support you - in and out of the workplace:
🩺 Comprehensive Health Coverage
We offer Gold, and Platinum PPO plans through Oxford (United), with 85% of premiums covered for employees on the Platinum plan, with a $0 premium option
🏥 Dental, Vision & Financial Wellness
You’re covered with Guardian PPO dental and Beam vision plans - Kaizen pays 99% of premiums for employees and 50% for dependents. We also offer:
💳 Flexible Spending Accounts (FSA & Dependent Care FSA)
🛡️ $100,000 in fully paid life insurance
🏦 401(k) access through Guideline
🤰🏼 Parental Leave That Supports Families
Because time with your growing family matters.
- 🍼 16 weeks fully paid for birthing parents and 10 weeks paid for non-birthing parents
🗽 Everyday Support & Flexibility
🚆 $50/month toward your commute
🏡 One-time setup stipend (up to $750) for your home or NYC office
💪 $100/month for wellness or productivity
🎡 Perks That Make Life Better
🎉 $250/year for recreation - because fun matters
📚 $500/year for professional development - because growth does too
🍱 Expensed lunch three days a week when you’re in the office
💻 Company-provided laptop
🌴 Time Off to Recharge
🌅 Unlimited PTO
🇺🇸 All federal holidays off
☃️ A company-wide winter break during the week of Christmas
Kaizen provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
We are committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our organization.
If you need assistance or an accommodation due to a disability, please email us at [email protected] . This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.
