Job Description
About Kaseya
Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.
Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.
Founded in 2000, Kaseya was built by builders - and we’re still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At Kaseya, everyone plays a role in shaping the future of IT: whether you’re in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe.
We’re building teams that grow, perform, and make an impact. If you’re driven by the itch to make things better - a product, a process, a career - you’ll fit right in.
At Kaseya, we don’t just raise the bar. We build it.
Job Summary
We are seeking a motivated and experienced Collections Specialist to join our high-performing collections team. This is an exciting opportunity to be part of a team that consistently delivers results and sets the standard for collections excellence. The Collections Specialist will play a key role in managing and recovering outstanding debts owed to the company, while working closely with internal stakeholders across Billing, Sales, and Customer Success to drive outcomes. The ideal candidate brings strong communication and negotiation skills, a collaborative mindset, and a customer-centric approach to debt collection.
Roles & Responsibilities
- Initiate contact with customers who have outstanding balances to negotiate and collect payments.
- Communicate with customers via phone, email, or written correspondence to discuss payment options and resolve outstanding issues.
- Build and maintain strong relationships with internal stakeholders — including Sales, Finance, Billing and Customer Success teams — to align on account strategies, resolve disputes efficiently, and ensure a joined-up approach to collections.
- Maintain accurate and up-to-date records of customer interactions, payment arrangements, and any other relevant information.
- Negotiate payment arrangements with customers while considering the company’s policies and financial goals.
- Address and resolve customer inquiries or disputes related to billing, payments, and account discrepancies.
- Prepare and send collection letters, statements, and other necessary documentation to customers.
- Ensure compliance with relevant debt collection laws and regulations to avoid legal issues.
- Generate and analyse reports on the status of outstanding debts, collection efforts, and other relevant metrics.
- Provide excellent customer service while being firm and persistent in the collection process.
Required Qualifications
- Minimum 2 years’ experience in collections execution
- Experience utilising collection tools (GetPaid or similar)
- Clear experience in the fundamentals of a collection process: calls, emails, escalations, dispute management & documentation
Preferred Qualifications
- Demonstrated ability to collaborate cross-functionally and influence internal stakeholders to drive results
- Strong customer relationship skills (internal and external)
- High energy, positive attitude, and a team-first mentality — someone who thrives in a results-driven, high-performing environment
- Proven ability to manage a book of business spanning larger accounts down to medium/small size accounts, with strong strategies to secure cash
- Comfortable with call/contact metrics and financial & operational metrics (Cash, Aged AR, 90+, dispute identification & resolution intervals)
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Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
