Job description
Keboola raised $32M (Central Europe’s largest Series A in 2023) to redefine how companies work with data. Our platform delivers 10x results for customers - now we’re scaling globally and need a Customer Success Manager who thrives at the intersection of technology, data, and human impact.
Our mission is simple: empower every organization to use data effectively. We’re a global, remote-first team of innovators who believe collaboration, trust, and experimentation drive success.
We’re looking for a proactive and strategic Customer Success Manager to help our SMB clients achieve measurable outcomes with Keboola. This isn’t a traditional account management role - it’s about driving transformation through data. You’ll guide customers to success, uncover opportunities for growth, and ensure every user sees real, tangible value in Keboola.
You’ll partner closely with technical, sales, and product teams to align client goals with our platform’s full potential.
What You’ll Do
- Build and nurture trusted advisor relationships with customer stakeholders and executive sponsors.
- Manage a portfolio of 25+ SMB accounts - balancing high-touch engagement with scalable processes.
- Collaborate with Technical Account Managers to drive adoption, usage, and successful deployment.
- We value face-to-face teamwork - be ready for on-site customer meetings.
- Identify upsell and cross-sell opportunities through consultative engagement.
- Conduct account reviews and present recommendations that drive customer value and growth.
- Serve as an internal advocate for customers - influencing product, support, and engineering priorities.
- Contribute to internal process improvements within the Customer Success organization for scale and efficiency.
- Oversee client contracts, renewals, and upsells.
- Drive customer storytelling - turning success cases into powerful narratives for sales and marketing.
What You Bring
- 3+ years of experience in Customer Success, Account Management, or similar roles within B2B SaaS or data/tech companies.
- Fluent in Czech and English, with excellent communication and presentation skills.
- Strong technical aptitude - experience with data platforms, ETL/ELT, APIs, or analytics tools a plus.
- Proven ability to manage multiple stakeholders, align business and technical needs, and deliver measurable outcomes.
- Demonstrated project management skills - able to orchestrate resources, timelines, and client goals.
- Strategic thinker with strong commercial acumen and a focus on driving mutual value.
- Highly organized, proactive, and accountable - with a passion for continuous learning and process improvement.
- Based in Prague able to work in hybrid set up.
You can look forward to the following benefits
- Competitive compensation.
- Generous paid vacation time. And we mean generous.
- Cool new offices in the heart of Holesovice in Prague. You need to be 2-3 times a week in the office.
- No set office hours and flexibility.
Keboola’s Core Values
- Care, love and respect
- No BS
- Get your stuff done and do a bit more
- Create and innovate
- Learn!
- One team
Equal Opportunity Statement
Keboola is an Equal Opportunity Employer. We are committed to fostering an inclusive, equitable, and diverse workplace where everyone, regardless of race, colour, religion, gender, national origin, age, disability, veteran status, genetic information, or any other protected status, is given equal opportunity to thrive.
We value the unique perspectives and experiences of all employees and applicants, and we strive to ensure that all employment decisions are based on merit, qualifications, and business needs.
More About Keboola
Every day, Keboola connects data, systems, and people to do their best work all in one place. Keboola is a hybrid, multi-cloud data platform that reduces data complexity by streamlining and automating processes. Hundreds of innovative companies rely on Keboola to unlock the power of their data, bringing the potential of AI and advanced analytics to life. For more information, visit keboola.com or connect with us on LinkedIn, Twitter, and Facebook.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
