Job Description
About Keyfactor
Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale — and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companies across the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!
Title: Technical Project Manager
Location: United States; Remote, EST
Experience: Mid-Level
Job Function: Professional Services
Employment Type: Full-Time
Industry: Computer and Network Security
About the position
The Project Manager is accountable for leading mid-level to moderate complexity professional services engagements at Keyfactor, ensuring high customer satisfaction with both solutions and services provided.
Applicants must be legally authorized to work in the United States.
RESPONSIBILITIES
• Defines, monitors, and adjusts project scope and timelines as necessary.
• Schedules, coordinates, and leads meetings and working sessions for team members and customers.
• Conducts customer meetings via video and voice calls, promoting active participation.
• Acts as an escalation point for project issues and initiates resolution.
• Ensures the company meets legal obligations through contract interpretation.
• Leads daily customer-facing interactions via Teams/Zoom calls and emails.
• Advances projects by collaborating with clients and internal resources.
• Efficiently utilizes Delivery teams and their skill sets to prioritize and manage projects.
• Uses Keyfactor’s conversation flow and technical terminology for clear, concise communication.
• Leads the development of processes and procedures to create scalable standards.
• Assists in determining and tracking team KPIs.
• Acts and speaks on behalf of the company, making autonomous decisions and encouraging teammates to do so.
• Prioritizes customer satisfaction, resulting in referenceable accounts.
• Serves as the primary point of contact for approximately 12-16 complex enterprise projects simultaneously.
• Reports and escalates issues to management as needed.
• Ensures project data in Salesforce and project management tools is up to date.
SKILLS AND QUALIFICATIONS
• Bachelor’s degree in business administration, Project Management, or related field required; or equivalent experience.
• Comprehensive knowledge of industry standards, company operations, and advanced methodologies.
• Moderate experience managing/interacting with 3rd party resellers/service providers/partners.
• In-depth knowledge of project management principles and methodologies.
• Exceptional ability to deliver projects on time, within scope, and within budget.
• Advanced risk management and mitigation skills.
• Strong analytical and problem-solving capabilities.
• Advanced proficiency in project management software and tools.
• Ability to lead small projects, innovate within the role, and provide training to peers.
• Capacity to provide strategic direction and guidance to project teams.
• Ability to influence stakeholders and drive consensus.
• Ability to develop and implement project plans that align with organizational goals.
Compensation
Salary will be commensurate with experience.
Culture, Career Opportunities and Benefits
We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.
Here are just some of the initiatives that make our culture special:
- Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
- Comprehensive benefit coverage globally.
- Generous paid parental leave globally.
- Competitive time off globally.
- Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
- DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
- The Keyfactor Alliance Program to support DEIB efforts.
- Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
- Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
- Monthly Talent development and Cross Functional meetings to support professional development.
- Regular All Hands meetings – followed by group gatherings.
Our Core Values
Our core values are extremely important to how we run our business and what we look for in every team member:
Trust is paramount.
We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.
Customers are core.
We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.
Innovation never stops, it only accelerates.
The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.
We deliver with agility .
We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.
United by respect .
Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.
Teams make “it” happen.
Vision and goals are not individually achievable – they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.
Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.
REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor’s People team via [email protected] and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time.
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