Job Description
KnowBe4 is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide to secure their employees and AI agents for over 15 years. We’re pioneering a new era of security. AI-powered since 2016. And market-leading since day one.
Our HRM+ combines continuous risk intelligence, advanced technical defenses, and personalized training to help organizations build strong security cultures. We help organizations understand, measure, and reduce human risk across their entire workforce, defending against, deepfakes, and emerging AI-powered threats.
We believe that protecting organizations from cyberthreats and creating a positive environmental impact go hand in hand. True resilience is collective, it requires us to protect our people, our data, and our planet.
We are seeking a high-velocity, operationally minded Executive Assistant to support three (3) of our global Customer Success Senior Vice Presidents (SVPs). In our fast-paced SaaS environment, this position operates as a dynamic hybrid of executive execution, project coordination, and a junior chief-of-staff level of support.
The ideal candidate is a proactive go-getter who excels at keeping “all the balls in the air.” You will act as a critical tracking mechanism and operational sounding board for leadership, ensuring seamless execution across the global Customer Success ecosystem. While mastery of baseline administrative tasks is essential, your real impact will come from your ability to drive follow-through, think creatively, and manage complex cross-functional deliverables.
DUTIES AND RESPONSIBILITIES
- Project Coordination: Act as the central tracking hub for the SVPs; driving follow-up and follow-through on key initiatives, managing deadlines, and ensuring team accountability.
- Documentation & Enablement: Assist the SVPs in building out internal customer success initiatives, organizing project frameworks, and creating/maintaining internal documentation and playbooks for the broader CSM organization.
- Calendar Management: Seamlessly manage and optimize complex, fluctuating calendars across multiple time zones for 3 global SVPs, treating schedule alignment as a baseline efficiency standard.
- Event & Onsite Coordination: Own the logistics for internal and external leadership events, including coordinating venue setups, managing guest invitations, organizing catering/meals, and overseeing badging/security requirements for executive onsites and offsites.
- Executive Assets: Prepare basic presentations, review reporting layouts, and organize documentation for critical executive alignment sessions.
- Travel & Expenses: Coordinate comprehensive global travel itineraries and process monthly expense reports accurately and efficiently.
- Operational Support: Serve as a reliable sounding board to leadership, helping prioritize incoming requests and filtering high-velocity operational noise.
QUALIFICATIONS
- Experience: 2+ years of experience supporting global technology/SaaS executives in a fast-paced environment, with a proven track record of handling project coordination or administrative workflows for multiple leaders.
- SaaS Savvy & Fast-Paced: You thrive in a high-velocity environment, are incredibly quick on your feet, and adjust seamlessly to shifting priorities.
- Operationally Minded: You don’t just schedule meetings; you understand why they matter and can intuitively connect the dots between tasks and business goals.
- Proactive Go-Getter: You think creatively, anticipate leadership needs before they arise, and possess the grit to track down answers independently.
- Communication Skills: Exceptional professional polish, diplomacy, and clarity required to interface with global executives and cross-functional teams.
- Technical Skills: Highly proficient in G Suite/MS Office, with a strong aptitude for picking up internal SaaS collaboration, tracking, and dashboard tools quickly.
- Education: Associate’s Degree preferred; or equivalent practical experience.
This role is 100% remote, with preference given to candidates working (in FL/ near our Clearwater, FL Headquarters) to align with our global leadership team
The base pay for this position ranges from $80,000 - $85,000, which will vary depending on how well an applicant’s skills and experience align with the job description listed above.
Application deadline: 7/28/2026. This is our good-faith estimate of the date the application window is anticipated to close. KnowBe4 reviews applications on a rolling basis and reserves the right to close the application window early if a qualified candidate for the position is identified.
Our Fantastic Benefits
We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please.
