Job Description
About us
LifeMD is a leading digital healthcare company committed to expanding access to virtual care, pharmacy services, and diagnostics by making them more affordable and convenient for all. Focused on both treatment and prevention, our unique care model is designed to optimize the patient experience and improve outcomes across more than 200 health concerns.
To support our expanding patient base, LifeMD leverages a vertically-integrated, proprietary digital care platform, a 50-state affiliated medical group, a 22,500-square-foot affiliated pharmacy, and a U.S.-based patient care center. Our company — with offices in New York City; Greenville, SC; and Huntington Beach, CA — is powered by a dynamic team of passionate professionals. From clinicians and technologists to creatives and analysts, we’re united by a shared mission to revolutionize healthcare. Employees enjoy a collaborative and inclusive work environment, hybrid work culture, and numerous opportunities for growth. Want your work to matter? Join us in building a future of accessible, innovative, and compassionate care.
About the role
The Quality Assurance Analyst role executes Quality Assurance related tasks for Pharmacy Quality Assurance (QA). This role works closely with and under the leadership of the Pharmacist in Charge to ensure that procedural and operational practices are executed consistently and effectively, meeting all regulatory requirements while supporting business needs through proactive, efficient, standardized quality processes.
Responsibilities
Manage Quality Assurance Program:
Complete or assign audits
Review and upload documents into Quality Management System (QMS)
Completion of Nonconformance (NC) and Corrective Action Preventive Action (CAPA) reports
Aggregation and trending of audit results, survey results, NCs, CAPAs, etc and create monthly presentation
Annual summary quality meeting presentation
Manage shipping temperature validations
Manage annual mock recall
Manage testing program for compounded drugs and API
Manage compounded drug retain program
Respond to temperature alerts in temperature monitoring software
Maintain Inspection Binders with updated SOPs and Pharmacy Documentation
Support Pharmacist in Charge during pharmacy inspections
Become intimately familiar with all SOPs and help identify gaps in compliance
Become a pharmacy technician to work in that role and learn facility processes
All activities will be performed under the direct supervision of a pharmacist.
Filling individual prescription orders both manually and with the aid of a semi-automated counting device prior to final verification by a pharmacist.
Cassette filling of semi-automated counting device.
Maintaining a clean and organized work environment.
Packing orders for shipping.
Fulfilling over the counter orders in the adjacent warehouse.
Checking inventory into the pharmacy and inventory management systems.
Routinely checking for and quarantining outdated medications.
Any other work assigned by a manager or pharmacist.
Strong technical writing skills with the ability to produce clear, accurate, and compliant documentation
Demonstrated ethical conduct; serves as a role model for quality and compliance
Strong verbal and written communication skills, with the ability to collaborate effectively across all levels of the organization
Strong organizational skills, attention to detail, and the ability to manage multiple priorities and meet tight timelines
Demonstrated initiative and problem-solving skills with the ability to drive issues to resolution
Proficiency in Google applications (Sheets, Docs, Slides)
Ability to take direction, provide input, and recognize when to escalate or seek collaboration to ensure high-quality outcomes
Perform effectively as a member of a larger team
Dedication to punctuality and low absenteeism
Basic Qualifications
Ability to pass FBI background check and get registered with Pennsylvania as a pharmacy technician trainee.
Associate degree or equivalent experience, such as certification/registration and professional practice as a Pharmacy Technician (required)
Bachelor’s degree (preferred) in a related field: Chemistry, Biology, Health Administration, Animal Health, Business, Nursing, Pharmacy, Microbiology, Supply Chain
Minimum of 1-3 years of related experience with exposure to quality, supply chain management (distribution) and/or pharmaceuticals or combination of equivalent education and experience.
Certified Quality Professional (CQE, CQA, etc.) a plus
Lean Six Sigma (or other Continuous Improvement) certification a plus
Must be able to read on computer screen, hear well enough to communicate with co-workers, walk and stand for extended periods of time, operate computer & telephone, and occasionally lift objects up to 50 pounds.
Up to $27/hr based on verifiable experience
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (Roth 401K)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off
Short Term Disability
Training & Development
Supportive, experienced pharmacy team
