Job Description
About us
LifeMD is a leading digital healthcare company committed to expanding access to virtual care, pharmacy services, and diagnostics by making them more affordable and convenient for all. Focused on both treatment and prevention, our unique care model is designed to optimize the patient experience and improve outcomes across more than 200 health concerns.
To support our expanding patient base, LifeMD leverages a vertically-integrated, proprietary digital care platform, a 50-state affiliated medical group, a 22,500-square-foot affiliated pharmacy, and a U.S.-based patient care center. Our company — with offices in New York City; Greenville, SC; and Huntington Beach, CA — is powered by a dynamic team of passionate professionals. From clinicians and technologists to creatives and analysts, we’re united by a shared mission to revolutionize healthcare. Employees enjoy a collaborative and inclusive work environment, hybrid work culture, and numerous opportunities for growth. Want your work to matter? Join us in building a future of accessible, innovative, and compassionate care.
About the role
The Scheduling Team Lead serves as the subject matter expert for telehealth scheduling workflows and territory-specific coverage requirements. This individual partners closely with Clinical Operations, Sales, and Customer Support teams to maintain operational efficiency, ensure access to care, and support program growth.
Responsibilities:
Operational Oversight
- Lead daily telehealth scheduling operations across assigned territories, specialties, and provider groups.
- Maintain scheduling best practices to ensure appropriate provider utilization, state coverage, and compliance with licensure requirements.
- Monitor appointment availability, forecast demand, and adjust staffing models to support patient access goals.
- Ensure schedules align with service level agreements (SLAs), patient wait time targets, and productivity benchmarks.
- Identify and escalate coverage gaps, provider capacity issues, or scheduling conflicts.
- Support reporting related to utilization, no-show rates, productivity, and access metrics.
Implementation & Growth Support
- Support new provider onboarding and telehealth program implementation, including template creation and scheduling configuration.
- Provide training and education information to internal teams on telehealth scheduling processes.
- Participate in workflow assessments to identify operational improvements and strengthen client partnerships.
Leadership & Development
- Provide guidance, mentorship, and support to scheduling team members.
- Promote accountability, quality, and consistency in scheduling practices.
- Identify training needs and encourage professional development within the team.
- Support performance monitoring and quality improvement initiatives.
Qualifications
- 3+ years of experience in telehealth, healthcare operations, or workforce management scheduling.
- Strong understanding of provider scheduling, licensure coverage, and multi-state telehealth operations.
- Strong analytical skills with ability to interpret scheduling data and make operational recommendations.
- Highly organized, detail-oriented, and results-driven.
- Excellent communication skills with ability to collaborate cross-functionally.
Preferred Qualifications
- Bachelor’s degree in Healthcare Administration, Business, Operations, or related field (preferred).
- Experience working with EMR/EHR scheduling systems.
- Experience supporting telehealth program launches or provider onboarding.
- Knowledge of production-style workforce planning, forecasting models, or facilities planning concepts applied to virtual care environments.
Core Competencies
Operational problem-solving
Data-driven decision making
Cross-functional collaboration
Workforce optimization
Adaptability in fast-paced telehealth environment
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (Roth 401k)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation & Public Holidays)
