Job Description
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We are looking for a Hospitality Ambassador, Quebec to join Lightspeed for a one-year contract(with the potential to renew), reporting to the Head of Brand & Communications. As the face and voice of Lightspeed in Quebec’s restaurant and hospitality community, you’ll build meaningful relationships with restaurateurs, customers and non-customers alike and ensure their voices are heard within Lightspeed. You’ll act as a bridge between local businesses, our product teams, and the provincial government to help shape better outcomes for Quebec’s hospitality ecosystem. This role is part relationship-builder, part advocate, part industry leader and all about Quebec hospitality.
What you’ll be doing:
- Build strong, trusted relationships with restaurateurs, chefs, and hospitality professionals across Quebec whether they use Lightspeed or not, by:
- Gathering feedback, identifying pain points, and bringing actionable insights back to our teams based on what Quebec restaurants need most out of our province’s hospitality industry
- Helping restaurants get the most out of Lightspeed’s tools and ensure their needs are reflected in our roadmap.
- Enabling Lightspeed to directly support and advocate for the Quebec hospitality industry and ensuring Lightspeed has access to the “Voice of the Industry”
- Ensuring that Lightspeed has a broad view of the needs of the restaurant industry in Quebec, from dishwasher to restaurant owner.
- Be an active, visible presence in the Montreal and broader Quebec hospitality scene by:
- Identifying key hospitality industry events, roundtables and panels and represent Lightspeed, when appropriate.
- Building partnerships with key associations, thought leaders, and institutions that support restaurateurs.
- Work regularly with Revenu Québec, the provincial government, and local regulators to advocate for fair, efficient, and supportive policies for hospitality businesses.
- Collaborate with and serve as a customer feedback loop to Lightspeed’s Product, Marketing and Sales teams to ensure Quebec’s unique context is considered in the product we build and the decisions we make.
- Contribute to Lightspeed’s thought leadership in hospitality innovation, technology, and public policy.
- Work with the Marketing and PR department to publish insights, host conversations, and spotlight the incredible work of Quebec’s hospitality community.
- Help position Lightspeed as a trusted ally and leader in the local ecosystem.
What you need to bring:
We’re looking for a candidate who has experience with the following:
- Deep knowledge of Quebec’s restaurant and hospitality industry
- A network in the Quebec hospitality community
- Confident public speaking skills (bonus if you have experience speaking to the media).
- Fully bilingual in French and English, and can confidently speak about the ins and outs of hospitality in both.
- Strong understanding of the local business landscape, including relationships with government and industry associations
What’s in it for you?
Come live the Lightspeed experience…
- Ability to do your job in a truly flexible hybrid environment (3 days/week in office);
- Genuine career opportunities in a company that’s creating new jobs everyday;
- Work in a team big enough for growth but lean enough to make a real impact.
… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:
- Unlimited paid time off policy
- Flexible working policy
- Health insurance
- Health and wellness benefits
- Possibility for transit fees to be covered
- Paid leave assistance for new parents
- Linkedin learning
- Volunteer day
To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed’s one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
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