IT Support Specialist I

Job Description

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

Lightspeed develops unified POS-systems which help retail & e-сommerce, hospitality businesses (hotels and restaurants), and golf clubs transform and unify digital and physical operations by enabling multichannel sales, expansion to new locations, global payments, financial solutions and connection to supplier networks.

Our IT Support Team is responsible for providing all employees with the hardware and software they need to perform the best work of their lives, assisting folks throughout the organization with any technical support issues or questions they may have.

We’re looking for an IT Support Specialist I to join our global Lightspeed team in Yerevan.

As part of our Worldwide IT Support crew, you’ll play a key role in supporting all Ecwid by Lightspeed employees, both in-office and remote.

Experience & Skills:

• You have an Associate’s degree in IT or hold industry-standard certs like A+ or Network+.
• You’re comfortable navigating and troubleshooting across Apple (macOS/iPadOS) and PC (Windows) environments.
• You’re early in your IT career, with 1 year of hands-on experience in a support capacity.
• Strong problem-solving acumen.
• Ownership mindset
• Warm and grounded communication skills in Armenian (fluent),  English (professional working proficiency), and Russian (intermediate proficiency). You are able to describe IT concepts to users without using technical language.
• Customer-focused attitude.
• Ability to work and contribute as part of a globally-distributed team.

Main responsibilities:

• Provide first-level technical support to end-users virtually or in person.
• Troubleshoot and resolve basic hardware and software issues, including desktops, laptops, printers, and software applications.
• Assist users with password resets, account setups, and basic system configurations.
• Log and track support requests in a ticketing system, ensuring timely resolution and documentation.
• Educate end-users on IT best practices and provide basic training as needed.
• Partner with Level 2 and 3 teammates as well as other IT teams to escalate issues.
• Ensure office conferencing rooms are functional and organized.
• Send and receive hardware shipments for remote users.
• Maintain accurate records of hardware and software inventory.
• Assist with routine IT maintenance tasks.

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role… hit the ‘Apply’ button and give it a try!

What’s in it for you

• Lightspeed equity scheme (we are all owners)
• Health & Wellness Credit- expense up to 195000 AMD per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health
• Mental Health Support through the Modern Health App- whether it is meditation, coaching or counseling you need - each employee gets access to this platform
• Support to talk with external Russian speaking psychologists (up to 7 sessions/year)
• A medical insurance plan that covers dental care
• People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year
• At Lightspeed we value your professional development; you’ll have regular performance reviews and opportunities to make growth
• Variety of resources. We provide Apple MacBooks Pro for work, free access to LinkedIn Learning for any course of your choice and cover 50% of the cost of SkyEng English classes.
• Flexible hours and hybrid work
• Awesome office space located near city center of Yerevan

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed’s one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our Applicant Privacy Statement.