Job description
On behalf of IBM, LMW is seeking a motivated Junior Project Manager with combined responsibilities in Application Support, Operations, and Business Analysis. The ideal candidate will have 3-5 years of experience in IT support, application operations, or business analysis, along with a solid understanding of IT concepts. Experience in the energy or trading sector is a plus but not required.
In this hybrid role, you will support the day-to-day operation of the client’s application, serve as the first point of contact for users, participate in business analysis activities, and assist in coordinating small-scale projects related to the client’s application ecosystem.
Key Responsibilities
Support & Operations
- Serve as the first-level support for users of the client’s application, performing initial triage, incident troubleshooting, and ticket management.
- Escalate unresolved issues to second-level support teams or external vendors.
- Manage user access, onboarding/offboarding, permissions, and compliance with internal controls.
- Perform system administration tasks, including implementing configuration changes within the client’s application.
- Monitor and manage daily operational tasks, ensuring smooth execution of system workflows and business processes.
Business Analysis & Collaboration
- Work closely with business stakeholders to understand functional requirements and support ongoing process improvements.
- Participate in requirements gathering, documentation, user acceptance testing (UAT), and analysis of new features or enhancements.
Project Management
Assist in the coordination and delivery of small projects related to the client’s application.
Track project tasks, milestones, and deliverables to ensure timely completion.
Coordinate between IT teams, business units, and external vendors.
Support project documentation, follow-up actions, and reporting activities.
Degree in Business Administration, Finance, Information Systems, Computer Science, or a related field.
3-5 years in application support, business analysis, IT operations, or service desk roles.
Previous exposure to project coordination or junior project management is a strong advantage.
Experience with enterprise applications or trading/operations systems is desirable but not mandatory.
Understanding of IT controls, user access management, and application lifecycle concepts.
Familiarity with business processes in operations, trading, or risk (nice-to-have).
Experience using ServiceNow, JIRA, or other ticketing systems.
Strong Excel skills; reporting or analytics capabilities are a plus.
Basic SQL for data queries and troubleshooting.
Soft Skills
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal abilities.
- Highly organized with strong time-management and task-prioritization skills.
- Ability to handle multiple tasks or small projects simultaneously.
- Proactive, dependable, and service-oriented.
