Job description
ARE YOU INTERESTED IN JOINING AN INNOVATIVE LOGISTICS TECHNOLOGY COMPANY?
Loadsmart is a growth-stage technology company valued at over $1 billion (a true Tech Unicorn)!
We are a collection of industry veterans and user-centered engineers using innovative technology to fearlessly reinvent the future of freight by helping shippers, brokers, warehouses and carriers to move more with less.
With headquarters in Chicago and a globally distributed remote team, Loadsmart continues to attract top talent committed to driving meaningful change. We seek professionals who embody our core values: curiosity, clarity, results, commitment, and teamwork.
We are seeking an innovative, agile, data-oriented Load Management Representative who thrives in a dynamic and fast-paced global company. This position will work with our Load Management team to track our carriers and provide updates to our customers in a timely manner to ensure we provide the best-in class customer service.
Schedule: Wednesday- Sunday 7AM- 4PM CT (Monday/Tuesday OFF)
WHAT YOU GET TO DO:
- Support customer-specific Service Level Agreements (SLAs) for our top shippers
- Use critical thinking to identify and forecast potential challenges with load operations
- Manage communication and resolve load-related challenges as they arise
- Work with the customer’s Transportation Management System (TMS) to ensure timely updates and accurate information
- Collaborate with customers to ensure their TMS is consistently updated promptly and accurately
- Utilize phone, email, SMS, and other messaging tools to consistently and proactively communicate with carrier partners and drivers to confirm and track in-progress load events
- Consistently meet performance expectations in both service and tracking
- Identify and report any delays or issues with upcoming, active, or past loads to key stakeholders
- Support and act with urgency in tracking and tracing shipments to ensure service expectations are met
- Proactively gather necessary information and drive urgency with carrier partners on upcoming load events
- Collaborate with team members on the Sales and Operations teams to ensure smooth freight delivery
YOU HAVE EXPERIENCE:
- Fluent in English, both verbal and written
- Proven ability to maintain high levels of customer service
- Strong verbal and written communication skills
- Effective problem-solving skills; able to think outside the box
- Familiarity with U.S. geography
- Self-motivated, go-getter attitude with a proactive approach to overcoming challenges
- Call center customer service experience is a plus
- Monday to Friday 07:00-16:00 CST
WORKING AT LOADSMART:
• Competitive base salaries - we believe in rewarding top talent
• Loadie Time Off - PTO and sick days without a limit
At Loadsmart, we believe our biggest asset is our people. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. Loadsmart treats all candidates and employees with respect and does not discriminate in our recruiting, hiring, and promoting processes, including on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status, or disability.
It is the policy of Loadsmart that all offers of employment made shall be contingent upon successful completion of electronic background check(s). These checks will be job-related, consistent with business necessity and conducted by our vendor, pursuant to all applicable laws, rules, policies and procedures of our candidates’ specific locale.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
