Mid-Market Account Executive

Job Description

The Sales Team at Loop is the engine that powers the business. In an ever evolving market and company, the sales team seeks to provide revenue and stability that can accelerate our vision to market.

If you’re motivated by selling to top-tier e-commerce brands and thrive in a fast-moving environment, this role offers a unique platform. Loop’s evolution into a multi-product company unlocks new cross-sell and upsell opportunities, deeper partnerships, and greater revenue impact. You’ll operate with autonomy, influence product direction through customer feedback, and directly shape the company’s growth trajectory.

Right away, we’ve listed what we think you’ll be spending your time on. We’re growing fast, and growth means the challenges we’ll work on together will change as we lead Loop through new and different phases.

This is an indispensable role with us, so we’ll be looking for you to have examples of when you’ve tackled these challenges throughout your career. We’ve laid out the experience we think is important to set you up for success in this role. But, we appreciate that different humans will solve problems in different ways, so we don’t expect you to fit exactly in a box of requirements.

At Loop, we’re intentional about the way we work so that we can do our best work. We call this our Blended Working Environment. We work from our HQ in Columbus, OH, or one of our Hub or Secluded locations, and are distributed throughout the United States, select Canadian provinces, and the United Kingdom. For this position, we are looking for a teammate located in the United States.

What You’ll Do:

• You’ll have monthly and annual quotas for revenue, which you’ll accomplish through a consultative approach - you should love breaking down online business models, thoroughly understanding them, and using that context to pitch our value to merchants.
• As Loop continues to evolve into a multi-product platform, you’ll position and sell across our full suite of solutions, identifying opportunities to deliver incremental value through cross-sell and upsell motions.
• Own a true 360° sales cycle from prospecting net-new accounts and engaging existing merchants, through discovery, demo, negotiation, and closing, all the way to a seamless and successful handoff to our onboarding team.
• Act as THE voice of our market, sharing insights with our marketing, merchant success and product teams so we can be exceptional at responding to market needs.
• You can expect to sell to a variety of stakeholders - our merchants typically involve their customer experience, technical, product, and accounting teams in our conversations. To be successful in these conversations, you’ll need the ability to partner with internal leaders to scope and clarify where the sale is required.
• Work effectively in ambiguity, helping shape the playbook instead of waiting for one.
• You’ll accurately manage, track, and precisely forecast revenue opportunities in Salesforce & Gong. You’ll collaborate with Sales Development, Marketing, Merchant Success, and other relevant teams to drive maximum opportunities through your pipeline.

About You:

• You have 2+ years of SaaS sales experience.
• You can share examples of how you have consistently met or exceeded revenue goals year over year, including both new logo acquisition and expansion revenue.
• You have experience owning a full-cycle sales motion and can confidently speak to how you manage prospecting, discovery, negotiation, closing,  and handoff.
• You bring a high level of curiosity to your sales approach; you love understanding how businesses operate, asking thoughtful questions, and uncovering opportunities others might miss.
• You take ownership seriously. You don’t wait for direction, you drive the process, control your pipeline, and own your number. When challenges arise, you lean in and figure it out.
• You are data-driven in your decision-making. You use metrics to prioritize accounts, manage your pipeline, forecast accurately, and continuously refine your approach to improve performance.
• You can share examples of cross-functional collaboration with internal teams (Solutions Engineers, Marketing, Partnerships, Merchant Success, etc).
• You have experience with sales tools like Salesforce, Gong, Clay, etc.
• You are able to clearly articulate your sales process, expansion strategy, and forecasting methodology.
• You have experience maintaining the hygiene of your CRM and data.
• If you have experience working with Shopify, ecommerce, and/or the post-purchase ecosystem, that is a huge plus for us!
• You’ve worked at a startup company (or a few) and know what it means to make it through the various stages of rapid growth.

$98,753 - $98,753 a year

- This position is also eligible for an annual commission expected to be $98,753.

- We know that making decisions about your career and compensation is a huge deal. Because of that, we’re incredibly thoughtful about our compensation strategy. We want you to feel safe and excited, but also comfortable with the compensation package of a startup. We’ve outlined some important information for you here, but please know there’s a lot more to compensation than we can cover in this job posting.

- The posted salary range is the base salary for this opportunity. The salary range is subject to change, and may be adjusted in the future.

- The actual annual salary paid for this position will be based on several factors, including, but not limited to: your prior experience and skills related to the position, geographic location, company needs, current market demands, and your total compensation goals.

- Great humans deserve great benefits! At Loop, you’ll be eligible for benefits such as: medical, dental, and vision insurance, flexible PTO, company holidays, sick & safe leave, parental leave, 401k, monthly wellness benefit, home workstation benefit, phone/internet benefit, and equity.

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Loop Story

Commerce should feel effortless. Every product adored, every order perfect, every customer loyal for life. But reality is messier: operations get tangled, margins grow thin, and trust is fragile. That’s where Loop steps in. We create confidence where commerce fails.

We started by fixing returns and exchanges. Today, we’re building a connected commerce operations suite — powering everything from order tracking to fraud prevention, with hundreds of innovations in between. Grounded in data and insight, our platform helps merchants make smarter decisions with every transaction. Over 5,000 of the world’s most loved brands trust Loop to turn cost centers into growth engines. Our mission is simple: protect margins, delight customers, and help merchants build businesses that last.

Life at Loop is rooted in our core values. We balance high empathy with high standards, knowing that work is better when we can show up authentically and resilience is built by facing challenges head-on. We expect you’ll grow quickly, learning skills that last far beyond your time here. Loop is a formative chapter in your career — a chance to shape the future of commerce and to leave better than when you arrived.

Learn more about us here: https://loopreturns.com/careers.

You can review our privacy notice here.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.