Job Description
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
Lyft Healthcare & Community Access is redefining how risk-bearing provider organizations, health plans, and community organizations think about transportation. We partner with healthcare organizations to solve real access challenges — connecting patients, employees, and communities to the care and resources they need. Our work is meaningful, fast-moving, and high-impact.
We’re looking for a driven, proactive, and curious Account Manager to join our Strategic Partnerships team. You’ll manage and grow a portfolio of key healthcare partners, serve as a trusted advisor, and play a central role in expanding Lyft’s footprint in one of the most important sectors we serve.
Responsibilities:
- Own relationships across a portfolio of strategic healthcare partners and Home & Community Based Services (HCBS) partners, serving as their primary point of contact and trusted advisor
- Drive quarterly revenue goals by expanding existing partnerships and identifying new business opportunities within identified segments
- Partner with engineering and product teams to guide technical integrations, ensuring partners are set up for success and fully leveraging Lyft’s API platform capabilities
- Develop a deep understanding of each partner’s business, goals, and challenges — using data to uncover opportunities for growth and operational improvement
- Build expertise in healthcare transportation to anticipate partner needs and add strategic value beyond day-to-day account management
- Collaborate cross-functionally with teams across strategy, product, marketing, and legal to deliver for your partners
- Lead change management efforts and proactively identify ways to improve processes and drive efficiency
- Maintain accurate forecasts and pipeline management in Salesforce CRM
Experience:
- 4+ years of experience in account management, business development, management consulting, or a related field
- A proven track record of exceeding revenue targets in a quota-carrying role
- Healthcare industry knowledge, including familiarity with payers, providers, value-based care, and HCBS models
- Strong analytical skills — comfortable pulling, interpreting, and presenting data to support partner decisions
- Excellent communication skills across written, verbal, and presentation formats
- A collaborative, team-first mindset with the ability to build relationships across a wide range of stakeholders from business executives to day-to-day operators
- Self-starter mentality with strong organizational and project management skills
- Professionalism and grace under pressure, especially in complex or ambiguous situations
- Genuine enthusiasm for Lyft’s mission and comfort operating in a fast-paced, evolving environment
Benefits:
- Great medical, dental, and vision insurance options with additional programs available when enrolled
- Mental health benefits
- Family building benefits
- Child care and pet benefits
- 401(k) plan to help save for your future
- In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
- Subsidized commuter benefits
- Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.
Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid
The expected base pay range for this position in the San Francisco area is $77,600 - $97,000, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.
