Job Description
At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
You will be Lyft’s voice on all social media channels, fielding questions and resolving issues from passengers and drivers in real-time. As an active representative of Lyft, you will strengthen our community by providing a helpful, effortless and trusted support experience.
Responsibilities:
- Be Lyft’s voice on social media and other digital channels and exercise impeccable judgment as Lyft’s representative
- Proactively solve issues and foster trust with our beloved passengers and drivers
- Triage problems from our community and own issue resolution, escalating to designated team(s) when necessary
- Create a personalized, positive and effortless experience for the Lyft community
- Work cross-functionally with Product, Marketing and other teams to ensure a cohesive voice of support
- Cover the occasional after-hours on-call shift
- Be a community advocate for Lyft
Experience:
- 1+ years of experience in customer service or sales mandatory
- 1+ years of experience with social media or communications preferred
- Captivating copywriting skills and fastidious attention to detail
- Emotional intelligence in spades and experience dealing with people
- Startup hustle and tireless work ethic
- Keen ability to work independently and in a team
- Strong ownership mindset and resolve to follow-through
- Willingness to work a range of hours and weekends
This role is fully remote in Mexico, candidates for this role must be based in the Mexico City metro area. #Remote
Please submit your resume in English.
*No EEO language per legal
