Job Description
HomeMade, Mable, Leap in! and Mable Direct are entities under the Attain Healthtech Group of companies. While our companies are diverse, three similarities bind us:
1. We exist to create lasting, positive change across the entire care and support sector - impacting more lives, elevating standards and shaping the future of care
2. We believe in technology as an enabler
3. We’re driven by helping customers attain better outcomes
This position is part of the Mable team.
About Mable
Mable is one of Australia’s leading and fastest-growing healthtech platforms. As a purpose-driven company, we are where thousands of people with disability and older Australians have connected with independent support workers of their choosing and on terms that suit them.
With more than 25 million hours of support facilitated since 2014, it’s no wonder we have been recognised on the AFR’s Top 100, Deloitte Tech Fast 50, were previously awarded Australian Growth & Technology Growth Company of the Year.
By working at Mable, you will join a high productivity and dynamic team environment, leading to meaningful change in Australia’s care and support sectors.
To find out more, visit https://mable.com.au/
About the role
We’re looking for an experienced Manager to lead our Customer Success team within our Growth function as the Manager, Customer Success. This is a hands-on leadership role where you’ll drive sales performance, optimise onboarding experiences, and help customers realise value quickly and confidently.
You’ll coach and develop a high-performing team, own key commercial and customer success metrics, and work closely with Sales, Marketing and Customer Operations to continuously improve the end-to-end customer journey.
What you’ll do
- Lead, motivate and develop a team of Customer Success specialists to achieve sales and conversion targets
- Drive customer adoption, reduce time to onboard, and accelerate time to value
- Analyse performance data to identify trends, risks and opportunities
- Own sales process quality, CRM accuracy and continuous improvement initiatives
- Provide clear reporting and insights to senior leadership
- Handle escalations and ensure a consistently high-quality, customer-first experience
- Partner cross-functionally to support growth, referrals and brand reputation across the Attain Group
What you’ll bring
- Proven experience leading inbound sales or customer success teams
- A strong track record of achieving commercial targets
- Advanced sales strategy, coaching and performance management capability
- Confident, empathetic communication and stakeholder management skills
- A data-driven mindset with strong CRM (Salesforce) experience
- Ability to thrive in a fast-paced, evolving environment
If you’re passionate about building high-performing teams, improving customer experiences, and driving meaningful growth, we’d love to hear from you.
We’re powered by purpose
We’re Switched On 💡
We know our customers because we listen and want to learn. We engage within the community and the sector and always act on insights.
We’re Bold 📣
We’re ambitious and embrace creativity to solve challenges. We’re here to reshape the industry and back big ideas.
We’re One 🤝
We channel our passion into a positive environment. We welcome diversity and collaborate to make the most of our different skills and ways of thinking.
We’re Impactful 🌟
We work hard to deliver change. We innovate and move fast to make a difference in the sector and people’s lives.
Our benefits
Power your career ⚡️
Learn from industry experts, experienced leaders, and on-the-job opportunities.
Access parental leave 👶
Get 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation.
Work with flexibility 🏠
We’re a hybrid workplace, balancing time in the office with remote work.
Flexi Leave Days 🌴
Get one extra paid leave day per quarter for what makes you happy.
Take a floating public holiday 🫶🏾
Acknowledge a significant day your way with family and friends.
Be rewarded 🏆
Celebrate wins and recognise great performance with an easy and accessible Reward and Recognition program.
We are one
As an organisation, we celebrate our diversity and welcome all people, regardless of their family responsibilities, ethnicity, faith, sexual orientation, or gender identity. Aboriginal and Torres Strait Islander people are encouraged to apply.
If this role has stood out to you but you don’t feel like you ‘tick all the boxes,’ we strongly encourage you to apply nonetheless. We value diversity in experience, and you might just bring something we are looking for to our organisation!
