Job Description
This is a great opportunity to join a company that offers a positive work culture. While KPIs are in place, the environment is supportive and not toxic. Management is approachable and understanding.
Company Profile:
Founded in 2022, our Australian client is an in-home healthcare company that organise appointments with healthcare practitioners to improve their health and manage condition.
Role Overview:
We’re hiring a reliable, high-output Reception & Booking Coordinator to contact patients and schedule in-home appointments. This role requires strong phone communication, fast admin, and practical scheduling skills — including checking Google Maps/travel time to keep appointments geographically sensible and routes efficient.
Key Responsibilities:
• Make inbound/outbound calls and SMS to book in-home appointments with patients.
• Plan appointments by location, using Google Maps to minimise travel time between visits.
• Manage reschedules, cancellations, and no-shows promptly and professionally.
• Keep patient and appointment records accurate and up to date, documenting all actions clearly.
• Coordinate with the internal team to ensure pharmacists’ daily schedules run smoothly.
• Support the team by covering shifts or duties during absences.
• Attend regular meetings with the team and the Reception Manager.
• Collaborate with Pharmacist, Data Entry and Sales Team when necessary.
KPI: (formula-based)
• Number of Inbound Calls
• Number of Outbound Calls
• Number of Booked Appointments
• Number of Cancelled Appointments
• More than 2 years of experience in appointment setting.
• Experience in high-volume scheduling/booking (healthcare reception, allied health, call centre, logistics scheduling, etc.).
• Strong attention to detail and ability to follow processes consistently.
• Confident, warm phone manner and clear written communication.
• Comfortable working remotely, managing multiple tasks, and meeting performance targets.
Performance Expectations
• KPI/targets-based role (volume + accuracy).
• High responsiveness during shift and strong documentation standards.
Advantageous but not required:
• Experience in working with an AU, US, or UK company
Job Type: Permanent
Employment Type: Full-time, Contractor
Schedule: Monday to Friday 8:45 AM - 5:45 PM Melbourne Time (5:45 AM - 2:45PM PH Time), Including a 1-hour lunch break and two 15-minute breaks
Location: Work from home
Industry: Healthcare
