Job description
As an IT Support Engineer, you will be responsible for engaging directly with IT customers to resolve IT issues as they arise. You will have excellent customer facing experience with strong communication skills and be flexible given the dynamic nature of the IT business and will be able to handle change in a professional manner.
Company Profile
Our client is a next generation IT Managed Services provider head quartered in Ireland. They are a fast-growing company with a passion for quality and service excellence. Supporting clients across the globe in over 30 countries.
They are expanding our engineering team globally and a number of new roles have become available for experienced IT Support Engineers in Manila, Philippines.
Take this amazing career opportunity to do challenging work that will make a big impact and where your contribution is highly visible. This is the perfect career move for someone who is looking for career growth, skills improvement, home-based work set up to attain work-life-balance and a chance to work with a project that is unique and first in the market.
Duties and Responsibilities:
· Professional team member within the Helpdesk team
· Responsible for resolving customer queries and collaborating with the team to address issues
· Participate in projects as needed
· Maintain clear and effective customer communication
· Engage continuously in professional development
· Create and maintain IT systems documentation as required
Skills / Qualifications:
· Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent industry experience
· 3+ years of experience in a similar IT support environment
· Proficient in Active Directory and Azure Active Directory
· Experience with Microsoft Intune, Windows Server, and Windows desktop operating systems
· Strong knowledge of Microsoft 365 administration
· Skilled in network and firewall troubleshooting
· Excellent understanding of email routing and related protocols
