Job Description
Company Profile:
Our client is a US based company and a leading provider of evidence-based sales training, marketing messaging, and customer conversation consulting, helping companies improve win rates using science-backed methodologies.
As they continue to grow, they are expanding their Philippines team and are seeking highly driven and results-oriented Senior Systems Administrator to join their team.
Duties & Responsibilities:
• Administer and own core business platforms, including Office 365, OneLogin, Monday.com, and Atera.
• Design, implement, and own the IT Service Management (ITSM) processes, including the automation of employee onboarding and offboarding workflows.
• Lead infrastructure projects, such as SaaS implementations and platform migrations.
• Implement and manage AIOps (AI for IT Operations) tools for predictive monitoring, intelligent alerting, and root cause analysis to proactively address system issues.
• Provide Tier-3 technical support and act as a mentor and escalation point for other administrators, including backfill support for Tier-1 as needed.
• Develop and maintain infrastructure documentation and disaster recovery plans.
• 3+ years of experience in Systems Administration
• Expert-level knowledge of both Windows and macOS in an enterprise environment
• Expert-level knowledge of Microsoft 365 and Identity Provider (IdP) platforms like OneLogin or Okta
• Strong experience with MDMs such as Jamf and Intune (or any) solid understanding of core internet and web technologies (DNS, HTTP/S, SSL, CDNs).
Advantageous Experience/Skills:
• Experience with AIOps platforms and leveraging AI for IT process automation relevant certifications (e.g., AWS Certified SysOps Administrator, Microsoft 365 Certified: Administrator Expert)
• General understanding of DevOps principles and experience with Infrastructure as Code (IaC) tools like Terraform or CloudFormation
• Experience with automation solutions (e.g., Workato, tray.io, n8n).
