Job Description
Serve as senior escalation point for complex customer and help desk issues, ensuring timely resolution
Lead infrastructure monitoring and reporting on health, traffic, performance, vulnerabilities and trends to management
Evaluate and optimize existing systems to improve efficiency, scalability, and reliability
Design and document workflows, system diagrams, and operational processes for IT and business alignment
Architect solutions that balance innovation with financial and resource constraints
Plan and implement enterprise network security, including firewall management, VPN configuration, host security, file permissions, and system integrity
Manage user lifecycle including provisioning, de-provisioning, and access control across systems
Provide technical guidance to help desk, NOC and Engineering teams
Lead onboarding and IT orientation for new employees, ensuring smooth integration into company systems
Drive innovation by researching, testing, and implementing new technologies to keep the company competitive
Quote and scope client hardware requirements and projects.
Creatively problem solve within the bounds of available financial resources
Degree in related field or equivalent applicable work experience
5+ years of progressive experience in network and systems administration, including help desk escalation and infrastructure support
Experience with Firewalls: Sophos, Cisco Meraki, Fortinet, Unify
Expert-level knowledge of Active Directory, Enterprise domain controllers, and group policy management, Microsoft Azure, DNS, Microsoft Integrations, Office 365, and hybrid cloud environments
Deep understanding of network security, firewalls, VPNs, Routers, WAN/LAN, ACL, intrusion detection/prevention, and endpoint protection
Extensive experience with enterprise-scale software deployments, patch management, and automation frameworks
High proficiency in PC systems, enterprise applications, and IT management tools
Excellent communication skills with the ability to translate technical issues into business impact for stakeholders
Commitment to continuous learning and staying current with emerging technologies
Preferably with knowledge in the following tools:
- Microsoft 365: Admin Center, Exchange, Azure, Identity, etc.
- RMM : NinjaOne, n-central, Datto, etc.
- Backup: Cove Data Protect, Commvault, NinjaOne Backup
- Patching: Microsoft OS Patches, 3rd party Software Patch
- Network Monitoring: Auvik, ConnectSecure, Solarwinds
- AI tools: Base 44, Claude,
Advantageous Experience/Skills:
- SolArc experience
- Advanced PowerShell scripting skills with proven experience in automation
- Preferably with IT Certifications (Microsoft, Cisco etc.)
- Hospitality industry experience
