Job description
About Maze
Maze is the user research platform that helps companies build the right products faster by making user insights available at the speed of product development.
In most companies, research demand far exceeds supply. Time, cost, and lack of access to expertise hold teams back. In today’s AI-powered world, anyone can build a product fast. The real challenge? Deeply understanding user needs and building the right product. That’s where Maze comes in.
We believe companies shouldn’t have to choose between building fast and building right. Maze makes research accessible, intuitive, and fast so product teams can put user insights at the center of every decision.
Our platform enables researchers, designers, and product managers to quickly recruit participants, run studies autonomously, and surface insights that actually drive product decisions. Our AI capabilities automate the busywork and add depth and direction to the insights themselves.
That’s why Maze was recently named the #1 user research platform in UX Tools’ Design Tools Survey—and why we’re scaling fast across industries like B2B SaaS, e-Commerce, Financial Services, Retail, and Automotive, supporting world class customers such as Uber, Amazon, Atlassian, Anthropic & more.
Maze is a Series B company backed by top-tier investors (Felicis, Emergence & Amplify). We operate a global remote workforce driven by our core values.
Please note that this role is open exclusively to candidates based in United Kingdom, Portugal, or within the Eastern Time Zone in the United States or Canada. Due to the nature of our work and collaboration requirements, applications from other locations will not be considered. We appreciate your understanding and interest!
About The Role
We’re looking for a Senior Product Manager to drive key product initiatives in building Maze’s research-grade AI assistant, contributing to study creation, recruitment, collection, analysis, and synthesis. You’ll work on end-to-end outcomes within a cross-functional pod. This role involves working on customer-facing AI features that enhance user research experiences from study creation to insight generation. This role involves advancing prompt engineering and LLM-powered product experiences, contributing to scalable, automated research workflows.
In this role, you will:
Spend a lot of time with our customers and users to deeply understand their needs
Develop key parts of our product roadmap, marrying customers’ needs with our product vision
Partner with your team by providing context, setting direction, and building alignment
Drive customer-focused decisions, clear prioritization, and efficient execution
Coordinate cross-functionally with engineering, go-to-market teams, and other key stakeholders across the company
Contribute to processes that will scale as our team and company go through rapid growth
Operate as a force-multiplier: mentor PMs, elevate product quality, and raise the bar for product thinking, speed, and decision rigor
Help the company operate quickly; iterate with real users, and make pragmatic calls that balance craft, risk, and impact
We are seeking a Senior Product Manager who demonstrates:
Product Management Experience: You have 4+ years as a Product Manager in a B2B or B2B2C SaaS environment (bonus points for AI/ML experience)
Data-Driven Approach: Strong ability to leverage quantitative (metrics, analytics) and qualitative (research, user feedback) data for product prioritization and decision-making
Customer-Centricity: Deep customer empathy and strong product craft, coupled with meticulous attention to detail
Adaptability & Impact: A track record of shipping and successfully launching products in ambiguous and evolving landscapes
Exceptional Communication: Outstanding written and verbal communication skills. Experience delivering results by taking initiative, owning outcomes, and consistently delivering high-quality work
Collaborative Spirit: Effective collaboration with cross-functional partners
Growth Mindset: A mission-first approach, understanding that success is measured by the product and team’s achievements
What’s exciting:
In this role you will report directly to the product director and work closely with a fully remote, cross-functional, and dynamic team distributed across the US and EU.
You will join a team of senior product managers who are passionate about product development and the craft of product discovery.
Your role will involve collaborating with our diverse team to drive product strategy, overview development, and go-to-market launches, and ultimately shape the future of Maze’s business.
Inclusivity and Pay
At Maze, we are dedicated to building an equitable, inclusive, and authentic workspace. Unique and diverse perspectives are welcomed, and continuous growth is encouraged. We believe that people are more than their resumes, so if your past experience looks different than the criteria listed, we’d still love to hear from you. We appreciate and celebrate non-traditional life routes and encourage you to apply should you connect with a job description or the Maze culture.
Maze values transparency and it enables us to approach compensation equitably across the world. We are informed by data and regularly check our salary ranges (either United States or Rest of World) against other venture backed companies. Additionally, we are proud of our holistic and generous benefits offerings, included in every compensation package.
Your salary is dependent upon many factors, including years of experience, expertise, etc. During your first interview, you can expect to have an open conversation with your recruiter regarding your compensation expectations.
Why Maze is unique
Early-stage startup: You will join an early-stage startup with less than 150 team members. This means you’ll have the unique opportunity to directly impact success and help shape the future of Maze.
Market disruption: We believe that the way companies build products is fundamentally broken and the user research market is ripe for disruption. For too long, companies have been forced to choose between rapid development without user insights or investing months into research before bringing products to market. But there’s finally a groundswell building around a path forward that eliminates this compromise - and Maze is leading the charge.
Product-market Fit: Maze is used by 100,000+ brands across 4,000 companies, from SMB to enterprises, and in the last fiscal year, we saw 6.5M questions answered, supporting 25K decisions
Benefits
Health insurance with international coverage, vision, and dental: 100% of the team member premium paid
- For some locations, coverage options vary, please see our benefits pages for more information
Free access to proper mental health care, unlimited virtual therapy sessions (with a human) and 24⁄7 access to resources
Life and Disability Insurance, 100% of the team member premium paid
Flexible time off
Meaningful equity
Company retreats, fully paid for by Maze
New MacBook (laptop), paid for by Maze
Paid Family leave: 16 weeks for birth or adoptive parents
$500/month to be used for dependent health insurance coverage
- If you don’t have dependents to add to your plan, you will still get access to this money to be used at your discretion to get the benefits that matter to you with our flexible a-maze-ing benefits - gym memberships, co-working spaces, food, travel, whatever!
$1,500 remote work setup fund to ensure you can set up a productive work space
Flexible work schedule where you manage your own working hours
Monthly Bonus.ly points that are awarded to others to recognize teamwork, dedication and helpfulness - points can be cashed out for gift cards and more
Virtual social engagements randomly throughout the year
SWAG, we have some really cool swag
Open, transparent culture that includes virtual: coffee chats, bi-weekly all-hands meetings, and more
Check out all of our a-maze-ing benefits here.
Outreach Notice
We understand you might be excited about the job you’re applying for, we are excited you are interested! However, please refrain from reaching out to our current team members on LinkedIn for referrals. Our policy is that referrals can only be provided by team members who personally know the candidate. With the high volume of interest in our roles, contacting our team members who are not involved in recruitment can be overwhelming. Additionally, please avoid submitting support tickets regarding your application, as our support team is not involved in the hiring process. Rest assured, our recruitment team is diligently reviewing all applications and will reach out directly if there is a match.
