Job Description
Company Description
mi-Support provides the health industry with a better way to manage and operate medical practices. We provide best-of-class health services management and administration solutions that reduce costs and increase efficiencies, giving you valuable extra time to focus on your patients. More information is available on our website: www.mi-support.com.au
MedHealth are a purpose-built collection of industry leading health, medical and employment brands including mi-Support. Our unique and diverse capabilities come together to get the best possible health and employment outcomes for you and the people you support. We support whole populations to better outcomes, yet never lose sight of the individual we are working with to build a better life through work and health.
Job Description
We are looking for two full-time, fixed-term roles for 12 months, with hybrid working arrangements available. We are seeking a Reports Administration Officer who can work business hours, Monday to Friday.
This role will provide efficient administrative support for mi-Support transcription team, primarily through the processing of Consultant Reports, to enable the effective provision of independent medical assessments to IME clients.
Responsibilities include but not limited to:
- Managing prioritising and following up on escalations via RPU Transcription inbox including the following.
- RPU Dictation inbox
- RPU Drafts inbox
- RPU Queries
- Drafts inbox
- Support inbox
- Processing transcribed reports within mi-Support portal as rostered
- Processing reports within Practice Manager platform
- Answering incoming phone calls
Qualifications
The successful candidate will have:
- demonstrated ability to provide excellent client service to both internal and external stakeholders
- the willingness and ability to learn and adapt quickly to change
- be able to meet tight details with accurate and attention to detail
- excellent oral, written and interpersonal communication skills
- demonstrate and high level regard for confidentialty and privacy
Additional Information
Applications close on 8 May 2026 — don’t miss out!
Be part of the MedHealth group, where our core values are shaped by what matters most to our people and how we deliver meaningful services. Head to www.medhealth.com.au for further details.
The benefits we offer:
- Employee initiatives for health insurance, fitness and travel perks
- Exclusive employment discount program
- Health, Wellness & Financial wellbeing
- Hybrid working arrangements
- Novated leasing and specified salary sacrificing
- Paid parental leave (criteria applies)
- Purchased leave
- Hybrid working arrangements
- Close to public transport
Our culture is ALIVE - whether it be our virtual catch ups, company lunches, town hall meetings or after-work drinks - we’re always up to something fun! Our teams are making a difference to the community that we serve - be it through volunteering, helping to raise funds or working with our network of health providers, we connect our community partners to the support they need.
A full position description is available upon request from HR on [email protected]
\*\* We will not be able to support international applicants for this role.
#mi-Support
You are welcome here.
Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.
We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.
We are happy to adjust our recruitment process to support accessibility needs.
