Job Description
For more than 30 years, Melita Group has helped small and mid-sized employers solve the complexity of HR, Employee Benefits, and Payroll. We combine deep expertise with a modern technology platform to deliver outsourced services that let our clients focus on growing their businesses while we handle the operational backbone of their workforce.
We’re a results-driven, high-integrity organization that holds itself accountable to its promises. Our clients stay with us for years (often decades) because we treat their success as our own. As we scale, we’re investing heavily in technology, automation, and AI to raise the bar on what an HR outsourcing partner can deliver.
The Opportunity
The Head of Implementations is a critically important position at Melita. Every new client relationship begins with implementation, and the quality of that experience sets the trajectory for retention, expansion, and reference-ability for years to come. We’re looking for an experienced project management professional who can lead this function end-to-end: the stakeholders, the playbooks, the technology, and the cross-functional execution required to bring complex HR, benefits, and payroll clients live on our platform with confidence.
Key Responsibilities
- Client Implementations. Lead all new client onboardings across HR administration, payroll, benefits, and leave of absence services. Own the outcomes: time to live, client satisfaction at go-live, and clean handoffs to ongoing service teams.
- Technology and Data Integrations. Partner closely with our internal technology team on platform configuration, data migrations, and integrations across systems including Salesforce and client facing technologies including ADP, Paylocity, Rippling, and others. Ensure technical setup is scalable, reliable, and built to last.
- Cross-Functional Partnership. Work hand-in-hand with Sales, Client Success, Service Delivery, Product, and Finance to align on client expectations, scope, pricing assumptions, and post-implementation transitions. Be the connective tissue that ensures what was sold is what gets delivered.
- Strategic Planning. Lead annual planning for the implementations function, including capacity modeling, technology investment priorities, and alignment with Melita’s broader product and service roadmap.
- AI and Automation. Identify and champion opportunities to apply AI, automation, and modern tooling to implementation workflows. Melita is actively building an AI-forward operating model, and this function is a priority area for investment.
Requirements
- A natural problem-solver who thrives on navigating complexity and driving clarity.
- A systems thinker who excels at bridging workflows across multiple internal teams.
- A leader who brings operational rigor, and a relentless focus on delivering real, measurable impact.
- Experience in SaaS, professional services, HR tech, or related industries preferred, but not required.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
