Job Description
The HR Systems Manager leads Melita’s support, optimization, and administration of the HR technology platforms used across our client base, including ADP Workforce Now, Rippling, Paylocity, and other supporting systems. This role partners with clients, Melita support staff, and internal Salesforce developers to deliver comprehensive, compliant, and streamlined HR processes with a high-quality user experience. The HR Systems Manager also leads and develops a small team of HR Systems professionals, building bench strength as Melita’s technology footprint expands.
Primary Responsibilities
Client HR Technology Support and Optimization
- Oversee the support of all client-supported HR technologies, including ADP Workforce Now, Rippling, Paylocity, and other HRIS and employee self-service platforms.
- Partner with clients and Melita staff to optimize utilization of HR systems, delivering comprehensive, compliant, streamlined processes with a high-quality user experience.
- Work closely with Melita Implementation Team on the implementation and configuration of HR and employee self-service modules across supported platforms for new and existing clients.
- Serve as an escalation point for complex client issues across the HR technology stack, coordinating resolution with vendors, internal teams, and Salesforce developers as needed.
Integrations and Data Feeds
- Oversee the design, implementation, and ongoing maintenance of integrations and data feeds between HRIS platforms, payroll systems, benefits carriers, and Melita’s internal systems.
- Support clients with basic integrations and troubleshoot data feed issues, ensuring data integrity, accuracy, and timeliness across systems.
- Partner with Salesforce developers and external vendors to scope, test, and deploy new integrations and enhancements.
Internal Salesforce and Melita Systems
- Collaborate with Salesforce developers and internal stakeholders to optimize Melita’s use of Salesforce and supporting technologies in service of HR operations and client delivery.
- Help prioritize, test, and roll out enhancements, bug fixes, and new features, keeping clients and Melitians informed throughout.
Content, Training, and Adoption
- Manage internal and client-facing content related to HR Systems, including MyMelita, Workforce Now, Rippling, and Paylocity training materials and reference resources.
- Drive high levels of utilization and client appreciation of Melita’s technology offerings through clear documentation, enablement, and proactive client engagement.
Team Leadership and Management
- Lead, coach, and develop a team of HR Systems professionals, starting with one direct report and scaling as the function grows.
- Set priorities, manage workload, and ensure high-quality, timely delivery across client implementations, support cases, and integrations work.
- Conduct regular one-on-ones, performance feedback, and annual reviews; participate in hiring decisions for the team.
- Foster a culture of accountability, continuous improvement, and client-first service.
Required Qualifications
- 5+ years of hands-on experience administering, configuring, and supporting HRIS platforms, with deep working knowledge of at least two of the following: ADP Workforce Now, Rippling, Paylocity.
- Demonstrated experience designing, implementing, and maintaining HRIS integrations and data feeds (payroll, benefits carriers, time and attendance, GL, etc.).
- Strong understanding of HR operations, including employee lifecycle, benefits administration, payroll inputs, leave administration, and compliance considerations.
- Proven leadership qualities, including the ability to coach, develop, and hold others accountable; prior experience leading or mentoring direct reports preferred.
- Excellent client-facing communication skills, with the ability to translate between technical and non-technical audiences.
- Strong analytical and problem-solving skills, with attention to data accuracy and process integrity.
- Ability to manage multiple priorities across clients and internal initiatives in a fast-paced environment
Preferred Qualifications
- Experience working in an HR outsourcing, PEO, or HR consulting environment supporting multiple clients concurrently.
- Working familiarity with Salesforce as a platform for client and case management.
- Experience with HRIS implementations and data migrations.
- PHR, SHRM-CP, or relevant HRIS/vendor certifications (e.g., ADP, Rippling, Paylocity).
- Bachelor’s degree in Human Resources, Business, Information Systems, or a related field
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
