Job Description
Mindoula Health is seeking a detail-oriented and proactive Program Coordinator to join our Specialty Population Health Management (SPHM) team. This role is instrumental in ensuring behavioral health members receive seamless, high-quality support by facilitating collaboration across multidisciplinary teams, including Program Directors, Care Extenders, and external health plan partners.
Essential Duties and Responsibilities:
- Serve as the primary coordinator for the Med-Psych Management Program (MPMP), while providing essential cross-coverage for other SPHM Program Coordinators.
- Generate and manage comprehensive regular reports to track program metrics and member outcomes for the MPMP.
- Curate and maintain a centralized, up-to-date database of community resources to empower the care team.
- Facilitate member enrollment processes, including managing non-standard entry channels and verifying eligibility.
- Manage high-volume inbound communications, providing exceptional support to members and stakeholders via the main phone line.
- Orchestrate administrative member support activities to ensure continuity of care across all program phases.
- Collaborate with internal population health coordinators to streamline workflows and share best practices.
- Utilize professional verbal and written communication to act as a primary liaison between members and health plan partners.
- Collaborate with and provide coverage for Program Coordinators in other SPHM programs as needed.
Education & Work Experience:
- Bachelor’s Degree required.
- Proficient in Google Workspace, Microsoft Excel, and other data analytics tools.
- Prior experience navigating Electronic Health Record (EHR) systems.
- Demonstrated experience working within HIPAA-compliant healthcare environments.
- Strong background or interest in behavioral health preferred.
- Analytical mindset with the ability to compile and report complex data sets accurately.
- Exceptional organizational skills with a proven ability to multitask in high-pressure settings.
- Superior customer service skills characterized by empathy and professional phone etiquette.
- Ability to thrive in a fast-paced environment with a strong sense of urgency and accountability.
Location: This is a 100% remote position. It must be located in the United States.
Hours: Monday-Friday, 8:00 AM-5:00 PM Eastern time
