About ModSquad
We started ModSquad in 2007, offering outsourced customer experience (CX) services worldwide. We provide a range of services, including customer support, content moderation, social media and community management, crisis management, quality assurance testing, digital engagement, and child safety. We also offer strategy and technical integration services.
Our SourceUp model combines artificial intelligence (AI), automation, and human expertise. This approach allows us to tailor solutions to each client’s data and goals, using expert teams and the right tools, all delivered through an hourly, on-demand workforce.
We pioneered content moderation services and continue to help companies improve CX, manage risks, and increase ROI across international markets.
Mission & Values
Our mission is to help clients use new technology to get better results, a principle that has guided us since day one.
We take a data-driven approach, using information to customize projects, anticipate coverage needs, and scale services as required. We aim to exceed CSAT scores and moderation KPIs, constantly optimizing our service delivery. We use AI and automation to deliver high-quality, efficient services, making tools and processes more effective for our clients.
Team & Culture
We’re a remote-first company with a global network of “Mods”—our customer experience experts. With over 10,001 employees, we consider our Mods the top 1% of CX professionals, known for being tech-savvy and having high emotional intelligence.
Mods choose their projects, allowing them to work with industries and brands they know well. We developed our own industry-leading secure platform to support our remote workforce.
Frequently Asked Questions
ModSquad provides outsourced customer experience (CX) services, including customer support, content moderation, social media management, community management, crisis management, quality assurance testing, digital engagement, child safety, and strategy and technical integration services.
ModSquad uses a tailored approach that combines artificial intelligence (AI), automation, and human expertise. The company deploys curated teams of experts with optimal toolsets and AI, utilizing an hourly on-demand workforce model to deliver data-driven and optimized solutions, an approach it calls SourceUp.
ModSquad operates as a remote-first company with a global network of “Mods,” who are customer experience experts. The culture emphasizes expertise, with “Mods” described as tech-savvy and high-EQ individuals who choose their own projects. The company prioritizes secure remote work and has developed its own security platform for its workforce.
ModSquad ensures quality through a data-driven approach, using data to tailor projects, predict coverage, and scale services, aiming to exceed KPIs and CSAT scores. The company leverages AI and automation for efficiency, combined with human expertise from “Mods” who are described as top-tier customer experience experts.
Yes, ModSquad delivers its services globally. The company maintains a global network of remote workers and has physical offices in multiple countries, including the United States, United Kingdom (Northern Ireland), Costa Rica, Philippines, Jamaica, and Nigeria.
ModSquad was founded in 2007.
ModSquad is active in the Community Management, Customer Support, Moderation, Social Media Management, Crisis Management, Quality Assurance Testing, Digital Engagement, and Child Safety markets.
ModSquad has 10001+ employees.
ModSquad hires globally with a remote-first approach, allowing employees to work from anywhere.
ModSquad is not actively hiring at the moment. Check back later for new opportunities.
Yes, ModSquad is a remote-first company.
ModSquad's website is modsquad.com .
You can find ModSquad on X (Twitter) and LinkedIn .
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