Job Description
Look around you today, every store, home, hospital, school, was made possible by the coordination of architects and a team of professionals. They are charged with the responsibility of creating our shelters and yet, they are left with nothing more than Excel to manage their work. We’re here to change that.
What is Monograph?
*Monograph is a firm performance management platform for architecture and engineering practices. Firms use Monograph to make quick and confident decisions about budgeting and resources to drive their practices forward.*
Why Work at Monograph?
People first: Core to the team, we believe in people first, curiosity, and empathy. You’ll be a culture ambassador and deploy your genuine value for relationships to drive success and happiness.
Build a company that will redefine architecture: Project management is just the beginning…we have big ambitions to help facilitate the entire design process from becoming the document source of truth to coordinating with consultants. You can shape the future of building design.
Work with some of the best product people in the world: We’re an innovative team of highly productive individual contributors with a strong design background. You will be doing some of the best work of your life.
About the Role
Monograph is looking for an Account Manager of our Upsell team to help drive revenue growth within our existing customer base. In this role, you’ll own all upsell and expansion opportunities and work in partnership with our Subscriptions and Customer Experience teams to ensure firms continue to see increasing value from Monograph as they scale.
This is a unique opportunity to build from 0 to 1. You’ll help define the playbook for how Monograph approaches customer expansion by combining consultative sales, data-driven insights, and deep product fluency.
You’ll thrive here if you love working with customers, uncovering opportunities to expand their use of Monograph, and shaping the foundation of a high-impact upsell motion that directly drives both revenue and customer success.
Your Role
- Own and execute the full upsell and expansion motion for existing accounts, including plan upgrades, add-ons, additional seats, and new product adoption.
- Proactively identify and qualify expansion opportunities using product usage data, customer feedback, and firm growth signals.
- Partner with Customer Success, Launch Managers, and Marketing to identify account growth opportunities and share feedback to improve the customer journey.
- Drive adoption of new Monograph products and features—including billing, invoicing, and other tools—through consultative conversations that map customer needs to Monograph’s value.
- Conduct targeted outreach to previously churned customers to reintroduce Monograph and win back accounts.
- Build and maintain strong relationships with key stakeholders across architecture and engineering firms, from project managers to firm owners.
- Maintain accurate records of opportunities, pipeline, and forecasts in CRM (HubSpot/Salesforce).
- Help design, test, and refine Monograph’s upsell playbook—defining what works, what converts, and what drives customer retention.
- Contribute to ongoing process improvement, reporting, and lead routing to help scale the expansion motion.
You Are
- Consultative: You ask thoughtful questions, uncover business needs, and help customers unlock more value from Monograph.
- Product-fluent: You understand Monograph’s product deeply and can clearly communicate its value to different personas.
- Analytical: You use data to prioritize outreach, forecast accurately, and identify both risk and growth signals.
- Organized: You maintain a clean pipeline, track progress, and document insights that help refine our approach.
- Collaborative: You thrive in a cross-functional environment and see yourself as part of the full customer journey.
- Resilient: You’re comfortable selling in a high-change, high-feedback environment and bring both structure and creativity to building something new.
Your Experience
- 3–6 years of experience in SaaS account management, expansion sales, or customer growth roles with a quota component.
- Proven track record of driving upsell and cross-sell revenue within an existing customer base.
- Experience working cross-functionally with Customer Success, Product, and Subscriptions teams.
- Strong commercial acumen and comfort navigating renewal terms, usage data, ROI, and multi-stakeholder sales cycles.
- Proficiency in CRM tools (HubSpot, Salesforce) and usage analytics platforms (ChurnZero preferred).
- Excited by the challenge of building a new motion—comfortable oscillating between strategy and execution to scale what works.
- Familiarity with AEC (architecture, engineering, construction) firms or project-based professional services is a plus.
We encourage individuals from underrepresented backgrounds, including women and minorities, to apply for this position. We believe in creating a diverse and inclusive workplace and welcome candidates who may not meet every listed requirement but are eager to contribute and grow within our team. Even if you don’t meet every requirement, we still encourage you to apply.
You’ll Love Our Benefits
🎭 Innovative engineering and product culture
💰 Early-stage well-funded company
❤️ Inclusion and diversity as a company priority
And for US-based, full-time employees:
🌡 100% premium coverage on our healthcare plans for employees and their families
🦷 Dental & vision coverage for employees and families
🖥 New laptop & equipment
🏋🏻♀️ Wellness Stipend
