Job Description
Description
Do you get thrilled by supporting sales teams technically, and providing technical support to customers in innovative industrial companies? Do you have a background in Engineering and B2B customer support? Are you interested in working for a growing and innovative high tech company, where passion and collaboration are part of our core values? We’d love to have you!
Who is Xsens
Xsens is a leading full-stack provider of sensors, software, and analytics that enable the digitization of movement. Xsens serves the entertainment, health & sports, and automation & mobility markets. Our innovations enable our customers to capitalize on the value of movement by transforming data into meaningful and actionable insights. Partnering with leading global brands such as Electronic Arts, EPIC Games, 20th Century Studios, Netflix, Toyota, Siemens, NVIDIA, Scania and over 1000 sports organizations/research centers/universities, Xsens is creating extraordinary outcomes that move humanity forward. Xsens is a portfolio company of Francisco Partners, visit www.xsens.com to learn more
Your role as a Field Application Engineer at Xsens
As a Field Application Engineer (“FAE”) you bridge the gap between the commercial and technical worlds, and you will be the first technical support point of contact for highly innovative industrial companies in EMEA and other regions. These companies are integrating the Xsens MTi® series of MEMS 3D inertial sensor modules, from IMU to GNSS/INS, into their, mostly robotic/autonomous platforms and industrial vehicles. Also, you will support our latest technology breakthrough releases, the Xsens Vision Navigator and the SIRIUS and AVIOR Series. You will meet with customers in highly innovative markets such as Drones, Autonomous Vehicles, Naval/Maritime robotics and mobile robots in Intralogistics, Mining and Smart Farming.
With your customer- and market insights you will also support the development of new products as coordinated by the Product Manager. You will be based in Enschede as part of our global sales team, which are in the Netherlands, United States, Canada, China and India. Daily, you work with our Account Executives, Product Manager and the worldwide team of field application engineers. You will report directly to the Business Line Director, based in Enschede Headquarters, and functionally support the Global FAE Team Lead.
Key challenges:
Provide technical support and training to Xsens’ customers and channel partners, to ensure optimal customer satisfaction; assist customers with software tools and hardware integration
Present and demonstrate Xsens’ industrial sensors to potential customers: on-site, at conferences and by means of online webinars
Identify opportunities to improve technical support for the Automation & Mobility market segments; Pro-actively take actions on identified opportunities
Support development of Xsens pre-and after sales tools (Online technical documentation, presentations, marketing material, tutorial videos, etc.)
Use feedback coming from the market (“VoC”) to support and drive the engineering development process of the future product roadmap
Requirements
Xsens is looking for a self-starting and responsible Field Application Engineer. Someone who thrives in a high-tech environment where entrepreneurial attitude is highly appreciated. You have:
Bachelor degree in Science or Engineering (preferably electrical/mechanical engineering, robotics, mechatronics), or proven experience in these fields;
Programming knowledge (e.g. C/C++/C#, Matlab, Python, ROS 2);
Experience in B2B customer support or –sales;
Preferably knowledge of GNSS/navigation/positioning and mobile robotics;
Customer-focused attitude, and able to translate the customer needs for R&D and engineering colleagues;
Hands-on mentality;
The ability to work closely together in teams;
Excellent communication skills oral & written in English;
The ability to travel frequently (up to 35% of your time).
Working at Xsens
We value ingenious ideas, no matter where they come from. We believe diverse thoughts, voices, and backgrounds make us stronger as a company. We know that it is through collaboration with people from all walks of life that we make the most positive impact as an organization.
Join Xsens’ innovative, ambitious, and international team, where your ideas and talents make an impact. Along with a competitive compensation package, we offer a range of benefits designed to support your well-being and help you thrive.
28 paid vacation days with an option to buy, sell, or carry over days, giving you flexibility to manage your time off as appropriate to your situation
Tax perks for your sports memberships and bicycle purchase; so staying active is easier than ever.
Flexible working hours and the option to work from home, helping you balance life and work
Paid volunteer time: Through our partnership with Stichting Present, you have the opportunity to give back to the community during office hours
Fuel up with complimentary fresh fruit in the office to keep you energized throughout the day
Our partnership with Equip gives you on-demand access to a dedicated financial planner who provides clear guidance and a concrete plan for wealth building, pensions, and major life events.
Enjoy company social events as well as fun, informal activities organized by our staff association. From movie nights and sports clinics to cooking classes and LAN parties, there’s always something happening to connect and have fun
