Job description
At My Mountain Mover, we’re not just a virtual assistant company—we’re a team of passionate professionals on a mission to provide top-notch support to businesses around the world! We believe in empowering individuals to thrive in remote careers, and we’re all about creating growth opportunities for talented virtual assistants who are ready to make a real impact.
Here at MMM, we love breaking barriers, lifting each other up, and having fun along the way. Our team thrives on collaboration, innovation, and a shared excitement to keep moving forward. Join us and experience a supportive, dynamic environment where you can grow, succeed, and make a difference!
Medical Billing Training Specialist
Are you a medical billing expert with a passion for teaching others how to master the revenue cycle? My Mountain Mover is searching for a highly skilled and flexible Medical Billing Training Specialist (MBTS) to elevate the expertise of our Virtual Assistants (VAs)! This is a dynamic, pivotal role within our SME Program where your Excellence and deep industry knowledge will directly impact the success of our VAs in managing client claims and back-office operations. If you are ready to move mountains by transforming complex payer rules and coding into clear, actionable training, you’ll be instrumental in building a deployment-ready medical billing talent bench for our clients.
Your Mission: The Core of the SME Program
The Subject Matter Expert (SME) plays a crucial role, combining instruction, learner coaching, skill evaluation, and content development. You’ll support VAs training for medical billing and back-office roles, focusing on teaching system fluency, billing Integrity, and claims logic. Flexibility is key, as you’ll support both entry-level and experienced learners, adapt to payer changes, and lead recovery training for VAs returning through re-entry.
Key Responsibilities & Duties:
Instruction & Training Delivery
- Teach core medical billing workflows including insurance eligibility verification, CPT/ICD code usage, claim submission, EOB/ERA review, and denial management.
- Lead live and recorded training sessions focused on payer logic, billing sequencing, documentation (e.g., medical necessity), and audit-readiness.
- Facilitate mock billing scenarios (case studies) to strengthen learner understanding of payer rules, code matching (CPT/ICD), and effective submission strategies.
Evaluation & Performance Assessment
- Conduct Skills Evaluation Interviews (SEIs) to assess accuracy, billing judgment, and system familiarity.
- Track learner progress via Salesforce, TalentLMS, and billing-specific checklists.
- Lead recovery training sessions for cancelled VAs re-entering the system, based on gaps in skills or billing quality.
- Deliver structured feedback and escalate retraining needs as required.
Content & Curriculum Support
- Support development of micro-modules covering payer updates, claim denials, secondary insurance workflows, and code-specific pitfalls.
- Recommend updates based on industry trends, learner performance, and clinic needs.
Compliance & Technical Guidance
- Reinforce HIPAA compliance and billing documentation standards across all content and training simulations.
- Teach accurate claim documentation, patient ledger handling, and coordination between billing and front office notes.
- Respond to learner questions on CPT codes, billing sequences, payer protocols, and documentation.
- Offer practical advice on tone and accuracy in billing notes and patient-facing communication.
What We’re Looking For: Qualifications
We are seeking a seasoned billing professional who is confident in a teaching role and understands the nuances of the U.S. healthcare business landscape.
Top 5 Non-Negotiables:
- Minimum 3 years of hands-on medical billing experience covering the full end-to-end process (charge entry, payment posting, AR follow-up, denials, and appeals).
- SME-level knowledge of CPT, HCPCS, and ICD-10 codes; EOB interpretation; payer guidelines; AR workflows; and compliance standards.
- Proven experience supporting onboarding or upskilling of VAs, front office staff, or billing teams.
- Ability to develop, deliver, and update training content based on VA needs, system changes, and payer updates.
- Clear, professional communication skills for facilitating group sessions and one-on-one instruction effectively.
Required Skills & Experience:
- Minimum 3 years of medical billing experience in a U.S.-based healthcare setting, including hands-on insurance coordination and claim workflows.
- Strong understanding of CPT, HCPCS, and ICD-10 codes, payer policies, denial reasons, and appeals processes.
- Familiarity with U.S. medical practice management or billing software (e.g., Kareo, AdvancedMD, Athenahealth).
- Working knowledge of tools like TalentLMS, Canva, and Salesforce.
- Familiarity with HIPAA compliance, ledger accuracy, and audit-readiness protocols.
Ready to put your medical billing mastery to work and cultivate the next generation of elite VAs? Apply now and let’s ensure our team operates with peak Excellence!
