Job Description
Company Description
👋🏼 We’re Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale—across all devices and digital mediums, and our people exist everywhere in the world (18,500+ experts across 40 countries, to be exact). Our work culture is dynamic and non-hierarchical. We’re looking for great new colleagues. That’s where you come in!
Job Description
REQUIREMENTS:
- Total experience 6+ years
- Hands-on experience providing L1/L1.5 functional support for Workday HCM.
- Strong functional knowledge of Workday HCM modules, including Core HCM, Staffing, Compensation, Payroll, Benefits, Security, Business Processes (BPs), and Reporting.
- Experience troubleshooting Workday user issues, inbound EIBs, security access, business process issues, reporting, and data-related incidents.
- Hands-on experience in Workday HCM configuration, maintenance, and production support.
- Experience collaborating with HR, business stakeholders, and IT teams to understand and resolve functional issues.
- Knowledge of Workday security roles, business process configuration, and reporting.
- Familiarity with ITSM processes, including Incident, Problem, Change, and Service Request Management.
- Experience creating and maintaining functional documentation, user guides, knowledge articles, and support documentation.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent communication and stakeholder management skills with the ability to explain technical concepts to non-technical users.
- Experience working in Agile delivery environments.
- Ability to manage multiple priorities in a fast-paced support environment.
- Workday certification is preferred.
- Willingness to work in the 2:00 PM – 11:00 PM IST shift to support US business hours.
RESPONSIBILITIES:
- Provide L1 functional support for Workday HCM applications, ensuring timely resolution of user incidents and service requests.
- Troubleshoot and resolve issues related to Core HCM, Staffing, Compensation, Payroll, Benefits, Security, Business Processes, Reporting, and inbound EIB integrations.
- Perform Workday configuration updates and support routine maintenance activities.
- Collaborate with HR, business users, and IT teams to gather requirements, analyze issues, and recommend appropriate solutions.
- Support Workday security administration, user provisioning, and access management activities.
- Monitor support queues, prioritize tickets based on business impact, and ensure SLA compliance through ITSM processes.
- Perform issue analysis, identify root causes, and escalate complex issues to L2/L3 support teams when necessary.
- Assist with testing, validation, and deployment of Workday enhancements, patches, and configuration changes.
- Prepare and maintain functional documentation, knowledge base articles, standard operating procedures (SOPs), and user guides.
- Support reporting requests and assist with Workday report validation and troubleshooting.
- Stay current with Workday releases and recommend improvements to enhance system functionality and user experience.
- Collaborate with cross-functional teams to ensure Workday HCM solutions align with business objectives and organizational standards.
- Mentor junior team members, share functional knowledge, and contribute to continuous improvement initiatives within the Workday practice.
Qualifications
Bachelor’s or master’s degree in computer science, Information Technology, or a related field.
