Job description
Job Title: Business Process Agent
Team: Support Operations
Location: Remote / Hybrid
Reports to: Shift Leads / Workforce Manager
About Nas.io
Nas.io helps business owners and entrepreneurs build thriving online communities. We’re building the tools and support systems that empower people to connect, grow, and build sustainable businesses. As we scale, we’re looking for a versatile and driven individual to join our team and play a key role in automation, AI improvements, and support enablement.
Role Overview
We’re hiring Business Process Agents to handle manual operational workflows such as approvals, sorting, and uploads.
This role exists to offload operational work from the Support team, especially around Magic Suite approvals, so support can stay focused on customers.
You’ll work behind the scenes to keep processes moving smoothly, accurately, and on time.
Key Responsibilities
Execute manual processes including approvals, sorting, uploads, and checks
Follow defined workflows and SOPs with high accuracy
Flag issues, gaps, or unclear steps in existing processes
Suggest improvements to make processes faster or cleaner
Maintain clear records of work completed
Create and submit daily status reports summarizing tasks handled and progress made
Escalate edge cases or blockers when needed
Core Competencies
1. Process Execution Accuracy
Ability to follow defined workflows and complete manual tasks accurately and consistently.
Executing approvals, sorting, and uploads according to SOPs
Following steps without deviation or shortcuts
Maintaining consistent output quality
2. Attention to Detail
Ability to identify errors, missing information, or inconsistencies before work progresses.
Verifying required fields, files, and criteria
Catching mistakes prior to submission or approval
Maintaining accurate records
3. Operational Judgment & Curiosity
Ability to recognize unclear situations, ask questions, and escalate rather than make assumptions.
Identifying edge cases
Knowing when to pause vs proceed
Seeking clarification to prevent errors
4. Process Improvement Awareness
Ability to spot inefficiencies and suggest practical improvements based on hands-on experience.
Identifying bottlenecks or repetitive issues
Sharing improvement ideas with the manager
Supporting refinement of existing workflows
5. Work Documentation & Reporting
Ability to clearly summarize completed work and provide visibility into progress and blockers.
Creating daily status reports
Tracking task volume and completion
Communicating issues clearly and promptly
