Job description
Overview
As a Junior Account Manager at Natterbox, you will play a key role in helping our customers get the most out of our SaaS solutions. You will look after a dedicated portfolio of accounts, acting as a key point of contact to ensure they stay happy, successful, and ready to grow with us.
We are looking for someone with around one to two years of experience in a customer-facing role who is genuinely customer-obsessed and ready to build their commercial career. If you are a proactive communicator who loves building relationships and thrives in a fast-moving environment, this is a fantastic opportunity to develop your skills within a leading tech brand.
What You Will Do
- Build Relationships: Look after a portfolio of customers, building strong bonds with day-to-day users and helping them get the full value from our platform.
- Support Commercial Growth: Assist with the renewal process and learn to identify opportunities where our products can help a customer’s business grow.
- Be the Customer’s Voice: Act as an advocate for your customers within Natterbox, ensuring their feedback is shared with our internal teams and their queries are resolved promptly.
- Learn from Data: Help the team prepare for customer Business Reviews by gathering health metrics and usage data that showcase the impact of our tools.
- Collaborate Across Teams: Work closely with Technical Account Managers and other colleagues to ensure smooth product adoption and help solve customer challenges.
- Maintain Account Records: Keep accurate and up-to-date customer records in Salesforce to ensure everyone in the team has a clear view of account progress.
- Represent Natterbox: Be a professional and enthusiastic ambassador for the Natterbox brand in all your interactions.
What you’ll bring:
- Around 1-2 years of experience in a role where you worked with customers.
- Great communication skills and a talent for building positive relationships.
- A passion for helping people and a curiosity for how technology solves problems.
- An eagerness to learn about commercial processes like renewals and customer value.
- The ability to work well in a team.
- Familiarity with CRM tools like Salesforce is a bonus, but not essential.
What will set you apart
We are looking for someone who brings energy and curiosity to the role. You will stand out if you:
Thrive in a fast-paced, changing environment.
Show an interest in using data to understand customer needs.
Have a naturally consultative and inquisitive approach.
Have some familiarity with the telecoms or voice technology industry.
Are organised, reliable, and keen to follow and improve team processes.
Basic Salary: Up to £40,000 per year, based on experience.
On-Target Earnings (OTE): An additional £10,000 bonus based on performance.
25 days holiday increasing to 30 days, after 2 years
A range of employee perks from Perkbox
EAP via Vivup
After a successful probationary period, you will also receive
- Private Health care via Vitality
- Share options
Note some of our benefits are non contractual and are provided at Natterbox’s discretion.
We operate a hybrid working model, with this role requiring you to be in our central London office at least two days a week.
Recruitment process
We believe in keeping you informed every step of the way. Here is a timeline of what you can expect after you apply:
The job advert will close on 6th February, please note we do reserve the right to close the advert early, if we receive a high volume of applicants, so we encourage you to apply promptly.
First interviews - will be on 11th and 12th February, this be with our people team and will be virtual video call
Second interview - will be the 13th and 14th February
Final stage - in person w/c 16th February, will be a 90 minutes interview and presentation
