Job Description
Neal R. Gross & Co. (NRGCO), a leader in court reporting and transcription services, is seeking a highly organized and client-focused Scheduling Associate to join our team. This role is critical in coordinating legal proceedings and meetings while ensuring exceptional client service.
We need a self-motivated, detail-oriented, and quality-focused professional, with a passion for delivering outstanding customer service. You have a proven ability to manage complex schedules, resolve problems efficiently, and adapt to new technologies and procedures. If you enjoy building relationships and take pride in being a trusted resource for clients and colleagues, this role is for you.
Location: This is a hybrid role and requires someone to be in the office 2-3 days a week. The office is located at 1716 14th St NW Ste. 200, Washington, DC 20009. On the work from home days, we need someone available at their home computer 9am-5pm to respond to client calls and emails.
If you thrive in a fast-paced environment, excel in problem-solving, and have a hospitality mindset, we encourage you to apply.
Key Responsibilities
- Respond to client requests via email and phone, ensuring timely and professional communication.
- Maintain accurate scheduling records in proprietary software, ensuring complete and consistent data entry.
- Confirm and cancel assignments for the next business day with clients and assigned resources.
- Coordinate and schedule legal proceedings and meetings, assigning court reporters, videographers, interpreters, and other resources to match client needs.
- Resolve scheduling issues, escalating complex matters to management as needed.
- Build and maintain strong professional relationships with clients, subcontractors, and team.
- Book conference rooms and travel arrangements, including airfare, hotels, and car rentals, nationwide members.
- Work closely with court reporting team to ensure clients needs are not only met but exceeded.
Qualifications
- 0-3+ years of work experience. New grads are encouraged to apply!
- Excellent oral and written communication skills, with a professional and calm demeanor under pressure.
- Exceptional organizational and time-management skills with a keen attention to detail.
- Ability to work independently, collaboratively, and in a fast-paced, multi-tasking environment.
- Flexibility to work after hours as needed and maintain an exceptional attendance record.
- Demonstrated ability to maintain confidentiality of sensitive information.
- Proven experience in administrative roles, ideally in a legal or court reporting environment.
- Strong proficiency with database management systems and office software; intermediate to advanced computer skills are required.
- Experience in the legal industry (paralegal, legal secretary, or court reporting) is strongly preferred.
- Preferred - Bachelor’s degree in Business Administration, Public Relations, Law or a related field, a degree or certificate as a Paralegal/Legal Assistance, or equivalent work experience.
We also offer great benefits to support your well-being:
- Competitive compensation package; $45k/year, or more for experienced applicants
- Medical and dental insurance coverage
- 9 paid vacation days plus federal holidays
- Parental leave
- Job security for high performers, with many employees having tenure of 10+ years
- Occasional remote work opportunities
- A dynamic work environment with supportive colleagues and opportunities for professional growth
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or other protected classes.
