Job Description
Company Description
Are you ready to shape the future technological landscape in Europe?
We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/
Job Description
As an Application Support Professional, you will:
- Provide personalized technical assistance to pensioners via phone and the ServiceNow portal, ensuring a smooth transition to modern authentication.
- Conduct face-to-face support sessions, potentially in coordination with pensioner associations, to physically configure hardware and software.
- Guide users through the end-to-end installation and configuration of the EU Login app, security keys (FIDO2), and e-ID solutions.
- Log, categorize, and track all user interactions and technical issues within the ServiceNow ticketing system to ensure no request is lost.
- Diagnose digital hurdles related to mobile device compatibility, app synchronization, and credential recovery.
- Identify high-complexity technical blockers and coordinate with senior engineering teams for rapid resolution.
- Design and facilitate structured training sessions and webinars to educate large groups of users on security best practices.
- Collate common user pain points and transition hurdles to provide the client with actionable insights for process improvement.
Qualifications
What would make you a fit for the role:
- Proven technical familiarity with modern security methods, including MFA, mobile authenticators, and electronic ID (e-ID).
- Exceptional ability to deconstruct complex technical complaints into simple, solvable issues by listening to non-technical users.
- Hands-on experience with ServiceNow (preferred) or similar enterprise-level ITSM tools for incident tracking.
- Confidence in delivering technical demonstrations to non-technical audiences via video conferencing (Teams/Webex) or in person.
- Demonstrated ability to remain patient and calm when assisting users with low digital literacy and strong aptitude for working with an elderly audience, showing adaptability to their specific pace and needs.
- Ability to thrive in a multicultural, international team environment.
- Bilingual fluency in both French and English (written and oral) to support a diverse, international user base.
Additional Information
Being a part of the Netcompany team, you will be provided with:
- Opportunity to work in a modern environment.
- Competitive compensation & benefits package
- Hospitalization plan
- Hybrid working model
- Meal allowance
- Mobility budget or commuting allowance (if applicable)
- Well-being activities (on premises)
- Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
- Personalized development plan for targeted career growth
If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!
By joining Netcompany Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market, with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth.
Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.
We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.
In the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/
