Job Description
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together
We are seeking a Change Management Specialist who will support a large team of network engineers and technical project managers driving a large network technology refresh program for a major global bank. Successful candidate needs to be a ServiceNow expert, as they will work closely with deployment engineers during the planning, execution, and closure phases of hundreds of change requests
What is the Role
The following include but may not be limited to the responsibilities of the Change Management Specialist:
Support engineers with submitting changes in Service Now, checking for proper templates and detail
Track changes through the entire lifecycle, ensuring they progress per project schedule
Assist in securing change approvals
Follow-up with task owners for timely completion and closure
Monitor SLA compliance for all change activity
Report and escalate risk and issues to Project Managers
Attend CAB calls and track follow-up actions to closure on behalf of the program
Organize and/or chair internal change calls
Support wider in other areas as needed such as updating and monitoring JIRA updates
Support Project Managers as needed for updating project documentation, tracking open issues, and equipment shipments when required.
Who we are looking for
A detail oriented, organized, and comfortable person as working with wide variety of stakeholders in a large enterprise is expected in the role.
Familiarity with IT infrastructure specifically with network infrastructure technology such as Ethernet switches, WLAN, structured cabling, communications closets, power and racks
Excellent organizational skills including attention to detail and multitasking skills
Strong written and verbal communications skills
Excellent client-facing and internal communication skills
The ability to work under pressure and with a sense of urgency to deadlines
The ability to multi-task, prioritize and effectively manage one’s time
Proven work experience in in supporting a large enterprise with ServiceNow, managing service requests, incidents, or change requests following structured, ITIL-aligned processes
Excellent client-facing and internal communication skills
Strong knowledge of Microsoft Office (Excel in particular), with JIRA experience preferred
Bachelor’s Degree in appropriate field of study or equivalent work experience
Experience with project management software tools preferred
Work Set Up / Schedule:
Remote
Shifting (Work hours is flexible with several hours in the evenings per week to join team calls and engage with stakeholders that are based on the East Coast, US, EMEA, and APAC.)
What we offer
Work flexibility (Permanent WFH Set Up)
Non-taxable allowance
Day 1 HMO + 1 free dependent
Sunlife Group Insurance
Health and Wellness Reimbursement Benefits
Company Salary Loans
Government contributions
Assistance with government loan payments
13th month pay
Holiday pay (for hours worked on holidays)
Mandated Leaves
Work equipment provided
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