Job Description
Reporting to the Team Lead, Deal Desk, the Deal Support Coordinator role focuses on transactional deal support and administrative tasks that help our sales team close business efficiently. If you enjoy data accuracy, policy and process, working with systems, and supporting a fast-moving sales environment, this is a great entry point into Sales Operations.
Responsibilities:
- Review and verify incoming deals for accuracy; confirm transactions adhere to revenue recognition policies and operational guidelines to close opportunities efficiently and correctly.
- Ensure approvals for non-standard deals have been properly documented, raised to the right approval levels, and resolved within set timeframes.
- Handle contract amendments (e.g., billing address changes, term extensions, product swaps) by preparing required documentation and routing approvals as needed.
- Maintain data integrity in Salesforce CPQ by identifying and correcting quote or contract discrepancies.
- Enter and update deal data points accurately in Salesforce and related systems that drive org-wide KPIs.
- Monitor our internal Slack deal support hotline channel and route requests appropriately.
- Become a subject matter expert for our customer-facing teams by answering transactional questions and supporting their deals input (e.g., quote status, required approvals).
- Consistently meet defined SLAs and service standards to support timely and accurate bookings and resolutions.
- Provide general administrative support to the Deal Desk team.
Experience:
- Bachelor’s degree or equivalent experience preferred.
- 1+ year experience in data entry, sales support, customer service, or operations.
- Familiarity with Salesforce, Google Workspace, Microsoft Suite and Adobe tools a plus.
- Strong attention to detail, accuracy, and consistency in work.
- Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
- Strong communicator in English at a professional level (written and verbal)
- Proactive, collaborative, and eager to learn sales operations processes.
Additional Requirements:
- Hours: 8 hours a day Monday - Friday between 8:00am - 8:00pm (Eastern Standard Time - US) - We are flexible on start time as long as you can do 8 hours a day between these times. Please note that interviews will take place between these times as well.
- Candidates must have access to and be willing to use their personal computer or laptop for this role. The device must be a Mac (Apple) product.
Additional Role Details:
- This contract position is paid a monthly rate (USD).
- This person must be located in one of the following countries: Argentina; Brazil; Chile; Colombia; Costa Rica.
- Please note that given the nature of the position, this role will not be eligible to participate in company-sponsored benefits.
- The contract is estimated to last 12 months with the potential for extension, though an extension is not guaranteed.
All offers of employment are contingent upon the successful completion of a background check as part of our pre-employment process.
Why you’ll love working at Newsela:
- Work From Home: We are a fully remote company!
- Make A Difference: No matter your role or department, the work you do each day helps share the future of education and improves the lives of students and teachers!
About Newsela:
Newsela is a leading education technology company dedicated to meaningful classroom learning for every student. We deliver integrated, AI-powered solutions designed to unlock student engagement, empower teachers, and drive meaningful learning outcomes. Our suite of products supports knowledge and skill development, writing practice, daily instruction, assessment, and data-informed decision-making across K–12 classrooms. Grounded in learning science research, Newsela’s solutions integrate content, assessment, and analytics to help educators track progress, understand student outcomes, and deliver high-impact instruction that supports every learner.
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