Job Description
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
Director, Partner Success -Resell
At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The Director, Partner Success – Resell is responsible for leading and developing a high‑performing team of Partner Success Managers and Partner Success Implementation Engineer professionals. This role ensures strategic alignment, exceptional partner experience, and successful delivery of value to our resale partners across the region. The Director acts as a key liaison between internal teams and regional leadership, driving strategic success and operational excellence within the partner ecosystem.
How will you make an impact
Leadership & Team Management
- Lead, mentor, and develop a team of Partner Success Managers and Partner Success Implementation Engineer team members.
- Establish team goals, performance expectations, and success metrics.
- Foster a culture of accountability, collaboration, and continuous improvement.
Strategic Partner Success
- Provide high-level oversight and strategic guidance across major partner relationships within the resale channel.
- Ensure partner success plans are aligned with business objectives and drive long-term growth and retention.
- Remove obstacles, escalate challenges, and ensure partners receive exceptional support and resources.
Executive Relationship Management
Maintain and deepen senior-level relationships with key Partner Resell clients.
Present strategic updates, partner success insights, and high‑impact recommendations to senior‑level executives internally and within partner organizations, ensuring clarity, alignment, and informed decision‑making.
Serve as a trusted advisor, supporting executive business reviews and high-impact strategic initiatives.
Represent the Partner Success function in global forums, steering committees, and partner planning sessions.
Thought Leadership & Industry Presence
- Represent NICE at global sales kickoffs, partner summits, and industry events by presenting thought‑leadership content and strategic partner success insights.
- Deliver compelling sessions, panels, and keynote‑style presentations that reinforce NICE’s market leadership and strengthen relationships with Resell partners.
- Collaborate with Marketing, Sales, and Partner Leadership to develop impactful narratives, use cases, and industry perspectives aligned to partner needs and market trends.
Conflict Management & Resolution
- Proactively identify misalignments or points of friction between Resell partners, the Partner Success organization, and the Sales team.
- Lead constructive resolution efforts by facilitating cross-functional discussions, clarifying expectations, and driving shared accountability.
- Serve as an impartial senior mediator to ensure issues are resolved quickly, professionally, and in a manner that protects partner relationships while supporting strategic business objectives.
- Establish repeatable frameworks for escalation handling, communication protocols, and conflict‑prevention best practices across global teams.
Cross-Functional Collaboration
- Partner closely with regional leadership and account teams to ensure alignment on goals, partner strategies, and operational execution.
- Collaborate with Product, Sales, Marketing, and Support teams to advocate for partner needs and influence roadmap and process enhancements.
- Represent Partner Success in regional business reviews and strategic planning sessions.
Operational Excellence
- Drive consistency in partner engagement models, processes, and communication.
- Monitor partner health, satisfaction, and performance trends to identify opportunities for improvement.
- Ensure high-quality execution of partner programs, onboarding processes, and technical enablement.
Have you got what it takes?
10+ years in Partner Success, Customer Success, Channel/Reseller Management, or related leadership roles.
Proven experience leading cross-functional teams in a high-growth environment.
Strong strategic thinking, communication, and stakeholder management skills.
Demonstrated ability to influence senior leaders and drive outcomes in a matrixed organization.
Ability to travel up to 30% international travel to meet with partners, attend business reviews, and support regional initiatives.
You will have an advantage if you also have:
Experience in a global technology or SaaS organization. Professional services, or Solution Delivery
Deep knowledge of global partner ecosystems or channel/alliances strategy.
Experience working with technical teams and understanding technical solutions (preferred).
MBA or equivalent strategic/business education.
What’s in it for you?
Learn more about the Benefits at NICE (Link which we will land up on benefits section
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
About NICE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
Requisition ID: 10462 Reporting into: VP, Partner Success
Role Type: Management of Function
#LI-Hybrid
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
