HR Operations Specialist

Job Description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

We’re looking for a detail‑oriented and proactive HR Operations Specialist to support our Americas HR Operations team from India. This role plays a critical part in delivering a seamless employee experience by ensuring accurate onboarding, employee lifecycle management, document administration, and data integrity across the Americas region.

If you enjoy working with structured processes, managing high‑volume HR transactions, coordinating across geographies, and ensuring compliance—this role is for you. Given the Americas focus, the ability to work Eastern Standard Time (EST) hours is essential, and Spanish language proficiency is preferred(Not Mandatory).

How will you make an impact?

As part of the HR Operations – Americas team, you will:

Onboarding & New Hire Coordination

• Send weekly New Employee Orientation (NEO) invitations to new hires.
• Track and maintain new hire onboarding data to ensure timely completion of tasks.
• Generate and send weekly I‑9 forms to U.S. new hires.
• Conduct monthly HR audits to ensure compliance and data accuracy.
• Manage onboarding surveys and track completion.
• Support CALA employee lifecycle processes, including changes and transitions.
• Complete annual reviews of DocuSign templates, HR playbooks, and tools, identifying and updating outdated content.

HR Employee Services & Immigration Support

• Prepare and manage employee agreements via DocuSign.
• Monitor and respond to employee inquiries through the HR shared inbox, using approved templates.
• Process immigration‑related invoices accurately and on time.
• Complete manual verifications of employment (VOEs) and return them to requesting parties.
• Validate employee data changes to ensure HRIS accuracy and compliance.

Employee File Management & Immigration Letters

• Prepare and issue immigration and business invitation letters for the Americas and International regions (excluding India, Israel, and Philippines).
• Support future rebranding initiatives as they impact HR documents and templates.
• Maintain, clean up, and organize employee files, ensuring ongoing compliance and accessibility.

You will work closely with global HR Operations, HR Business Partners, Legal, Payroll, and external vendors to ensure consistent, accurate, and compliant HR service delivery.

Have you got what it takes?

Required

• 2+ years of experience in HR Operations, HR Shared Services, or HR Administration.
• Ability to work EST business hours (Monday–Friday) from India.
• Hands‑on experience with HRIS systems (Workday, Oracle, or ADP preferred).
• Strong organizational skills with high attention to detail.
• Excellent written and verbal communication skills.
• Proven ability to handle confidential and sensitive HR information with discretion.

Preferred

• Spanish fluency (written and verbal).
• Experience with DocuSign, GoAnywhere, or similar document management tools.
• Familiarity with U.S. onboarding processes, employment practices, and I‑9 compliance.

Key Competencies

• Strong problem‑solving and critical‑thinking abilities.
• High professionalism and employee‑centric customer service mindset.
• Ability to work independently and manage time effectively in a fast‑paced environment.
• High accuracy in data entry, documentation, and reporting.
• Strong collaboration skills within a global, remote team.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10572

Reporting into: Manager, HR Operations

Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.