Job Description
Ollie was born with the mission of improving the lives of pets and pet parents nationwide. We make human-grade pet food, tailored for each dog’s nutritional needs, and deliver directly to our customers’ doors. Through Ollie’s carefully crafted meals and health services for members, dogs can truly live their healthiest, happiest lives.
As a member of our growing team, you’ll take part in a company culture that cares deeply about its work and its team members.
The Social Media Community Coordinator has their finger on the pulse of all things social media and is ready to drive Ollie’s mission in becoming the most loved dog brand. In this role, this person will own day-to-day execution across all Ollie social channels, including publishing content, monitoring performance, and delivering actionable insights through reporting and analytics. This role is responsible for identifying and activating on real-time brand opportunities, ensuring Ollie shows up in timely and culturally relevant ways. They also lead community engagement, fostering relationships with our audience and executing thoughtful “surprise and delight” moments that deepen brand loyalty and advocacy.
This role is based remotely in the U.S. and will report to the Social Media Manager.
What You’ll Do:
Publish and schedule content across all Ollie social channels, ensuring accuracy, consistency, and alignment with the content calendar
Conduct ongoing social listening to identify trends, cultural moments, and real-time opportunities for Ollie to join relevant conversations
Manage community engagement by responding to comments, DMs, and mentions in a consistent, thoughtful, and brand-aligned manner
Execute timely, on-brand responses to trending topics, balancing speed with brand voice and sensitivity
Identify and execute “surprise and delight” moments (e.g., gifting, personalized responses, reactive content) to build loyalty and advocacy
Monitor daily performance and compile regular reports on key metrics (engagement, reach, views, etc), translating data into actionable insights
Collaborate cross-functionally with creative and brand to ensure cohesive messaging and execution and CX teams to address escalations and ensure our community feels heard and supported.
Maintain a strong understanding of platform best practices and evolving social trends to optimize content performance and act as Ollie’s in-house expert on social trends and best practices.
Support campaign launches and key brand moments with real-time posting, engagement, and performance tracking
Who You Are:
You have 1-3 years of experience in social media management or community management for consumer brands (CPG, lifestyle, or pet space is a plus)
Fluent in platform nuances across Instagram, TikTok, and Facebook, with the ability to adapt tone and format accordingly
Deeply immersed in internet culture and extremely social media savvy
Comfortable with analyzing social media metrics and data to enhance performance
Experience with social media management and analytics tools (Sprout, hootsuite, etc.)
Ability to produce social media content is a plus but not a mandatory!
You’re highly organized, proactive, and comfortable managing multiple projects at once and prioritizing deadlines
You collaborate and communicate effectively and are open to constructive feedback
You have a degree in marketing or a related field
What You’ll Get:
- Competitive salary
- Sponsored 401k program with employer match up to 4%
- Comprehensive health coverage including medical, dental and vision
- Unlimited vacation policy that you’re encouraged to use
- Paid parental leave
- 1-week paw-ternity leave for new dog parents
- Free Ollie subscription
- Inspiring pack members!
What We Value:
Keeping Dogs At The Heart
Our profound love for dogs unites us and drives and inspires every aspect of our business. We wholeheartedly believe dogs make us better in life and at work.
Being Courageous And Kind
We create a safe, inclusive space for everyone to show up as their authentic selves. We check our egos at the door and speak our minds. We embrace diverse backgrounds and perspectives as they bring new and different ideas and ways of working together.
Setting New Standards
We believe in continually raising the bar, never settling for less than our best as a team and individuals. We keep improving from the quality of our products to our customer experience to how we work.
Making Ollie The Best Chapter
We are building an impactful business while making memorable experiences with one another. We celebrate our successes, learn from our failures, and enjoy our collective journey. Our time at Ollie should be a milestone in our careers.
If you’d like to stand out, tell us in your cover letter why you’re interested in joining Ollie and how your skills match the responsibilities detailed in this posting.
Ollie embraces diversity and equal opportunity. We’re committed to building a team that represents a variety of backgrounds, perspectives, and skills. Ollie is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please include that in your application.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
