Online Business Systems

Online Business Systems is a digital transformation and cybersecurity consultancy working with clients in Canada, the USA, and EMEA. We have used technology to deliver business results since 1986 and are now part of CGI. We employ over 400 professionals across 6 offices or virtual locations.

Our services include IT Consulting, Business Consulting, Risk, Security & Privacy, Cloud Services, Service Management, Customer Experience, Cybersecurity, Digital Transformation, and Salesforce. We also specialize in Contact Center Consulting, helping clients transform traditional contact centers into central hubs for customer engagement using advanced cloud solutions. This includes Contact Center Optimization, Customer Experience Strategy & Planning, Conversational Artificial Intelligence (AI), Virtual Agents, Cloud Contact Center Migration & Implementation, and CRM and Helpdesk Integration. We are certified partners with platforms like Genesys, Amazon Connect, and Five9.

Our culture is built on loyalty, trust, and a commitment to mutual success. We emphasize service delivery and doing what is right for both our clients and our team members, who we call ‘Onliners’.

We believe successful digital transformation means understanding how people adapt, integrate, and innovate with new tools. This approach fosters team growth and development, extending to how we engage with clients and interact with customers.

We have a team of over 400 professionals. We maintain high hiring standards and promote career growth through mentorship and professional development. Our culture of loyalty, trust, and shared success results in high morale and low turnover.

We have been recognized as a top workplace, winning the Great Place to Work® (GPTW) award in Canada for 17 consecutive years and ranking 3rd in 2023. Our high Glassdoor ratings reflect our supportive environment and commitment to our team’s well-being and professional growth.

We invest in our team’s professional development through mentorship programs and continuous learning opportunities. Our supportive environment also contributes to the well-being and growth of our team members.