Job Description
Company Description
Who We Are
With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.
At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that’s why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.
Job Description
What You’ll Do:
Reporting to the Manager, Digital Solutions, you’ll be responsible for building applications with no-code and code without compromise. As a Senior Salesforce Developer - CRM, you will be an integral part of OTIP’s TE Digital team, delivering innovative customer experiences using a mix of Salesforce and industry standard tools to solve complex business problems.
The core parts of your role will be to:
Design, develop and implement Salesforce multi-cloud CRM solutions that support OTIP initiatives.
Collaborate with key stakeholders across the business, identify and gather their requirements and needs, and translate them into technical specifications and Salesforce CRM solutions.
Configure necessary Salesforce solutions to meet business requirements.
Design, develop, and maintain custom Salesforce UI and programing logic in LWC and Apex.
Develop, maintain, and optimize API-based integrations between Salesforce CRM and other systems, ensuring data integrity and seamless data flow.
Conduct testing, troubleshooting, and regression activities to ensure reliability and performance of Salesforce CRM solutions.
Troubleshoot and resolve technical issues related to Salesforce CRM implementation, integrations, and data/content management.
Resolve incidents and problem tickets related to Salesforce CRM solutions.
Work with the TE Security team to maintain the security and integrity of OTIP’s Salesforce CRM solutions.
Source control and task management via Azure DevOps.
Contribute to technical documentation.
Share knowledge of Salesforce platform capabilities and product features. Support the creation of training materials.
Support the Salesforce Administrator, as needed.
Assess Salesforce seasonal release impact and lead efforts to keep OTIP’s Salesforce implementations current.
Monitor and stay current with Salesforce CRM best practices, new features and updates and proactively identify opportunities to enhance OTIP’s Digital Solutions, improve efficiency and effectiveness.
Qualifications
Let’s Talk About You:
This is the unique blend of skills and experience we would love to see in an ideal candidate:
Completion of at least 1 post secondary education a related field.
Certified Salesforce Platform Developer II or equivalent.
Additional Salesforce certifications are desirable e.g., Certified Salesforce Administrator, Certified Salesforce Platform App Builder, JavaScript Developer I.
6+ years of development experience working with Salesforce CRM platforms.
Experience developing solutions for Sales Cloud, Service Cloud and Knowledge
Knowledge of Marketing Cloud, CMS, and Experience Cloud (authenticated an unauthenticated) an asset.
Advanced experience with integrations, design patterns, developing code and guiding the SDLC of applications from inception through to post-deployment support for highly scalable complex development projects.
Expertise in building, deploying, and optimizing LWC.
Strong hands-on knowledge of Apex, JavaScript, HTML, and CSS.
Knowledge of Azure DevOps, Git, and DevOps processes & toolsets (like Gearset, Copado)
Strong understanding of Salesforce sharing and security, including but not limited to roles, profiles, permissions.
Demonstrate understanding of cloud technology fundamentals and cloud-based security concepts.
Experience with multi-lingual Salesforce implementation is a highly desired asset.
Experience with Salesforce OMNI channel and MIAW approaches and solutions is an asset.
Experience with Salesforce Mobile Publisher implementation is an asset.
General web development experience.
Knowledge of agile methodologies and tools.
Highly analytical individual with advanced problem-solving skills and strong attention to detail.
Highly motivated communicator with strong customer service acumen, capable of coordinating multiple external technology and business partners.
Working Conditions:
Remote/hybrid work arrangements available.
Some travel to office may be required
Additional Information
Salary Range:
This position offers a competitive salary within a range of $ $100,921to $138,794, along with rewarding bonuses that recognize your dedication.
At the OTIP Group of Companies (OGC), we value transparency and take multiple factors into account when determining your starting salary, including your skills, experience, and alignment with the role as well as internal equity, while positioning you for continued growth and recognition over time.
Some of the Perks We Offer:
We offer best-in-class pension and benefits, total reward programs and comprehensive mental wellness support to set you up for every success in and outside of work. Here are just some of the reasons you’ll love working here:
- Defined benefit pension plan for a financially confident retirement
- 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)
- Access to a wealth of learning resources, including LinkedIn Learning for professional development
- Flexible work-from-home and hybrid options
- Unlock your potential with opportunities for advancement
Recruitment Process:
Please note that we do not currently use artificial intelligence (AI) in our recruitment process and this position is being posted to fill an existing vacancy.
OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.
As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique.
We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.
Let’s work together! If you are interested in this opportunity, please apply online.
#LI-Remote, #LI-Hybrid
