Senior User Researcher - 12 month FTC

Job Description

Our Future Health is the UK’s largest ever health research programme, bringing people together to transform the future of healthcare. Today, millions of people across the UK live with conditions such as cancer, dementia, diabetes, and heart disease. By bringing together 5 million volunteers from across the UK, Our Future Health is creating one of the most detailed pictures of human health ever assembled.

We’re looking for a Senior User Researcher to join us on a 12 month fixed-term contract (maternity cover, ideally starting mid Sept). In this role, you’ll help us better understand the people who engage with Our Future Health and use those insights to shape how we recruit, support and retain participants throughout their journey.

This is an exciting opportunity for a researcher who combines curiosity, rigour and empathy, and who thrives on turning user insight into meaningful product and service improvements at scale.

What you’ll do

As a Senior User Researcher, you’ll play a key role in ensuring our products, services and participant experiences are grounded in a deep understanding of user needs, motivations and behaviours.

You’ll:

• Lead and deliver user research across the product lifecycle, using a range of qualitative and quantitative methods including interviews, surveys, usability testing, diary studies and ethnographic research.
• Generate actionable insights that influence product strategy, design decisions and participant engagement initiatives.
• Design and run usability studies that help us refine experiences before launch, reducing friction and improving outcomes for participants.
• Evaluate the impact of products and services post-launch, partnering with product analysts to understand what’s working, what isn’t, and why.
• Collaborate closely with Product Managers, Designers, Analysts and other user-centred design specialists to embed evidence-based decision making across teams.
• Facilitate workshops and insight-sharing sessions that bring colleagues closer to participant needs and experiences.
• Build and maintain a repository of user insights, ensuring research findings remain accessible and reusable.
• Support and coach colleagues in planning and conducting effective research activities.
• Champion inclusive and accessible research practices, ensuring diverse participant voices are represented throughout our work.

We’re looking for someone who is passionate about understanding people and translating insight into action.

You’ll bring:

• Experience conducting user research for digital products and services, with the confidence to plan, lead and deliver studies independently.
• Experience working in growth-focused environments, particularly where participant or customer acquisition is a key objective.
• Strong expertise across a range of research methods, including interviews, usability testing (moderated and unmoderated), survey design and behavioural analysis.
• A proven ability to synthesise complex findings into clear, compelling recommendations that drive decision-making.
• Excellent communication and stakeholder management skills, with the ability to tailor insights to different audiences and influence outcomes.
• Experience using research platforms and tools for recruitment, testing, analysis and knowledge management.
• Experience working within agile, multidisciplinary teams across both discovery and delivery.
• Confidence advocating for user-centred approaches and helping teams understand and act on user needs.

Let’s prevent disease together.

Closing date for applications: 9am, 1st July

• £65,000 salary.
• Generous Pension Scheme – We invest in your future with employer contributions of up to 12%.
• 30 Days Holiday + Bank Holidays – Enjoy a generous holiday allowance with the flexibility to take bank holidays when it suits you.
• Enhanced Parental Leave – Supporting you during life’s biggest moments.
• Cycle to Work Scheme – Save 25-39% on a new bike and accessories through salary sacrifice.
• Home & Tech Savings – Get up to 8% off on IKEA and Currys products, spreading the cost over 12 months through salary sacrifice.
• £1,000 Employee Referral Bonus – Know someone amazing? Get rewarded for bringing them on board!
• Wellbeing Support – Access to Mental Health First Aiders, plus ²⁴⁄₇ online GP services and an Employee Assistance Programme for you and your family.
• A Great Place to Work – We have a lovely Central London office in Holborn, and offer flexible and remote working arrangements.

At Our Future Health, we recognise the importance of having a diverse workforce and ensuring that all candidates, regardless of their background, have equitable access to our application process. We proactively encourage applicants who identify as having a disability, neurodiversity, or long-term health conditions to let us know if they require any reasonable adjustments as part of their application process.

If you do require any reasonable adjustments, please email us at [email protected]