Job Description
Enjoy a rewarding career with Outsourced Staff, a fast growing Australian owned BPO company specialising in customer support roles for the freight and logistics industry.
Our client is a leading international freight and logistics company looking for loyal, & driven individual to join their existing Philippines based support team. This is a full time remote work from home role working business hours 8:30am – 5:30pm Monday to Friday AEST.
We are looking for an experienced customer support specialist that demonstrates clear perfect English with strong people skills. The ideal candidate is a motivated, reliable, self starter with high attention to detail that can work independently with limited supervision at times.
You have a can-do attitude, a willingness to learn and naturally strive to get things done right first time plus the ability to ask questions in order to find solutions for the customer. You have a minimum 2 years customer service experience working for an established BPO or customer support inbound call centre ideally working for a freight forwarding company.
Responsibilities: As part of the customer support team you will interact with freight carriers and customers alike to resolve general enquiries that may arise:
- Taking inbound calls plus making outbound calls to customers and suppliers daily
- Complete freight quotations & booking requests
- Provide customer support by responding to emails, skype / slack requests etc
- Complete incoming enquiries with a set of FAQ’s, systems and procedures
- Overnight shipment track & trace status updates with various freight companies plus updating of relevant daily reports in Google Sheets etc
- Multi-task by monitoring different email addresses and messaging groups while responding to inbound support enquiries
- Ability to take ownership of and work to resolve customer issues
- Proactively communicate with customers providing feedback on progress of inquiries
- Support other team members during unexpected high-volume request times
- Escalate unusual or complicated requests to the team leader and collaborate with them to find a resolution to any challenging situations
Requirements:
- At least 2 years customer service experience working for an established BPO, or inbound call centre environment
- Prior experience working for a freight forwarding company an advantage
- Strong verbal and written English communication skills
- Must handle inbound & outbound calls working from home office environment
- Ability to follow structured systems and procedures
- Effective time management and prioritisation skills
- Ability to work independently with limited supervision or direction
- Strong multi-tasking skills
- Proficient with Microsoft Office and Google products suite
- Data entry skills
- Soft Skills: driven, team player, customer-focused, high attention to detail, problem-solving mindset with a can-do attitude & willingness to learn
Equipment Needed:
- Desktop or Laptop
- Dual monitor / second screen required
- Core I5 or Ryzen 5 & above
- Min 8GB RAM
- Microsoft windows genuine version
- Backup Internet
- Backup Power
Benefits:
- Full time work from home role
- Day shift working Monday to Friday Australian business hours
- No weekend work
- Holiday & sick leave
- Australian national public holidays
- Birthday bonus day off
- Benefits contributions towards Pagibig, SSS & Phil Health
- 13th Month pay
₱26,000 - ₱40,000 a month
Wage: PHP26,000 pmth to PHP40,000 pmth based on experience and skills
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
