Data Analyst

Job description

Role OVO-View

Team: Performance and Insight

Salary banding: £34,620-£42,500

Experience: Similar role experience with broad experience of team working and cross functional engagement

Working pattern: Full-Time

Reporting to: Kristopher McManus - Analytics Manager

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words: Domain expert, technician of data, delivery

Top 3 qualities for this role: Data analyst, Communicator, Designer

Where you’ll work:

At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.

All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home.

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity’s biggest challenges, the climate crisis. And we know it takes all of us to change the world. That’s why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

• The Performance and Insight team exists to provide greater understanding of our operational performance, improve the accuracy and accessibility of data, and adapt quickly to our changing operational and technical environment. We handle complex and challenging issues and projects, embed a culture of continuous improvement, and enable the business’ strategic transformation.
• Through great Data Governance -we make it easier to find and understand our performance data by implementing great data governance ensuring that data is managed systematically so it can be used efficiently, securely, and is accessible to those who need it.
• Easier to understand performance data - we create simple to understand MI against a set of visual standards, we work with each part of our business to educate our teams on how to spend the least amount of time finding the data vs investing their time in making the right decisions based on what the data tell us
• Understanding the work - we have a complex business and we architect MI to bring to light how we perform end-to-end showing what are the key drivers of work and where bottlenecks exist in the system.
• Innovation and collaboration - as well as making sure we create the best MI today we are looking forward to tomorrow to look at new ways to automate our reporting and embed AI as a way to help our stakeholders identify where their focus should be

We’re hiring world class change leaders. Each role that we are hiring plays their own part in our mission; our role is to become the best in class energy provider, creating effortless customer experience built on trust and getting things right, first time. We do this through finding and working on the problems that matter most to our customers and employees.

This role in a nutshell:

You’ll be working with a team of experienced analysts to create engaging MI that tells the story of our business. You will work closely in a team led by a Principal Analysts to partner with each function to shape their domains and bring thought leadership on how to design MI focusing on reducing the time it takes for teams to find the right information and maximise their decision-making capability.

Opportunity to drive new methodologies in MI design and visualisation to deliver easier to understand, fit for purpose MI. Engaging with different functions within Operations to build “playbooks for performance” so that everyone understands how and where to measure their performance.

Your key outcomes will be:

• Seeks feedback from all levels and acts on it.
• Proactively research opportunities and knowledge gaps in your role and identify the best way(s) to develop them.
• Build in automation from trusted data sources using our data governance standards
• Choose the right platforms for the audiences who need to consume the data
• Ensure data is available, scalable and accurate through great data governance
• Automates the monitoring of connections and fix when they break and know who to go to when things go wrong
• Take your requirements and build new reusable views of performance tailored to the different levels within your organisation
• Build processes that run regularly and require aggregation of multiple data points, to generate reports, dashboards, and visualisations that provide insights into past and current trends
• Deliver Regulatory reporting that is accurate, automated and meets requirements, working in partnership with our central Regs team to assure quality
• Extracts insights and builds narrative with support from allocated team. Comfortable presenting work in front of an audience in an engaging way with support from Senior Analysts. Support others with peer reviews and provide relevant feedback to more junior members of the team
• Participate in collaborative sessions such as meetings and workshops. Communicates clearly and listens to others.
• Proactively builds good relationships with stakeholders and colleagues to collaborate with. Flags issues with ways of working or team happiness and helps to try and find solutions. Able to work effectively with peers towards shared goals.
• Identify risks and opportunities which may contribute to business objectives being met and proactively raises/acts on them. Challenges stakeholders when work being done may not align with business priorities.
• Understand the characteristics of our customers, what some of the common problems are that they face, their behaviours and looks to find root causes. Understand the different metrics used to track their satisfaction. Acts with a “customer in the room” mentality.

You’ll be a successful Data Analyst here at OVO if you…

• Are looking to enhance your skills in building MI and reporting skills within a best in class data governance structure - effectively constructing new MI and reporting that is reliable and delivers on our data governance standards.
• Passionate about working in a team of analysts - to participate in developing the central team and providing new analytical capabilities to Operations by providing training and support to staff on data analysis and interpretation.
• Love solving complex data problems and making a difference through collaboration - Bringing the right skills together to perform analytical deep dives on business issues to identify drivers and trends, extract insight from data and clearly explain their meaning with support from a team of experts in the central Performance and MI team. Applying the appropriate tools and methods to reach the best outcome and deliver the highest value impact for our customers and business.
• Are keen to develop your own skills and ways of working - We want to help enhance your skills whilst working here, and you’ll have time to do this. We also run community engagement events, mentoring/coaching and there are ample opportunities for peer to peer and self led learning based around our career framework
• Have mastery of the key technical skills - Confident in reading, writing and reviewing SQL queries, and fluent with more advanced features including analytic/window functions, CTEs, subqueries.. Can contribute to story building by providing insights from data exploration. Able to use these tools to solve simple problems relating to conversion rates or user journeys.

Let’s talk about what’s in it for you

We’ll pay you between £34620 and £42500, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal.

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay. We’ll give you 9% Flex Pay on top of your salary – 4% of this is auto enrolled into your pension, and the remaining 5% is yours to do what you like with. You can use this to buy from our extensive range of flexible benefits, including our green benefits which we’ve put at the heart of our offering, add to your pension or even take it as cash.

Here’s a taster of what’s on offer:

For starters, you’ll get 34 days of holiday (including bank holidays).

For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more

For your wellbeing With gym membership, travel insurance, workplace ISA, will writing services, dental insurance, and more For your lifestyle With extra holiday buying, discount dining, home & tech loans, and supporting your favourite charities with give-as-you-earn donations

For your home Get up to £400 towards any OVO Energy plan, plus great discounts on solar, smart thermostats and EV chargers

For your commute Nab a great deal on ultra-low emission car leasing , plus our cycle to work scheme and public transport season ticket loans

Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It’s up to you.

Oh, and one last thing…

We’d be thrilled if you tick off all our boxes, yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!

If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..