Job Description
PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services and training through a unique digital experience.
PartsSource team members are deeply committed to our mission of Ensuring Healthcare is Always On®, which is foundational to our success and growth. Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems.
Work Location: This is an on-site role based at the assigned healthcare facility in Chicago, Il
Job Summary:
The Biomedical Technician is a hands-on, patient-care-focused role responsible for the inspection, maintenance, repair, and documentation of medical imaging and biomedical equipment within an in-house hospital service team. Operating under the PartsSource quality management framework, this technician ensures that mission-critical equipment is safe, functional, and compliant with applicable regulatory and accreditation standards. Responsibilities include, but are not limited to, the performance of scheduled preventive maintenance, corrective repairs, equipment installations, and quality assurance testing; accurate and timely work order documentation; adherence to hospital and departmental policies; and professional collaboration with clinical staff, department managers, and the broader service team.
Keep Equipment Running. Keep Patients Safe.
Are you a technically skilled and detail-oriented professional who takes pride in keeping medical equipment performing at its best? Do you thrive in a clinical environment where your work directly supports patient care? If so, we want you on our team!
As a Biomedical Technician, you will serve as a frontline member of the Duly in-house service team, embedded within a healthcare facility to provide responsive, high-quality equipment maintenance and repair. Your work ensures that clinical staff have reliable equipment to deliver excellent patient care — making you a critical partner in the delivery of safe, effective healthcare.
This role requires strong technical aptitude, a commitment to documentation accuracy, and a professional demeanor when working in a clinical environment alongside nurses, physicians, and department leaders.
Key Responsibilities
Preventive Maintenance (PM)
Perform scheduled preventive maintenance on assigned medical imaging and biomedical equipment in accordance with OEM-recommended procedures and PartsSource quality management system requirements.
Complete all required PM steps, calibrations, and safety checks without skipping or deferring items without Field Manager approval.
Document measured values (kV, mA, HU, compression force, etc.), consumables replaced, and findings on PM work orders with actual values — not pass/fail only.
Communicate PM findings to the facility department contact and Field Manager before departing the site.
Corrective Maintenance & Troubleshooting
Respond to equipment failure reports, perform systematic diagnosis, and execute repairs to restore equipment to safe, operational status as efficiently as possible.
Escalate to Field Manager immediately when a repair exceeds technical capability, requires scope expansion, involves a patient safety concern, or cannot be resolved within the response time standard.
Perform functional verification testing after every repair before declaring equipment returned to service.
Work Order Documentation & Compliance
Complete all required work order fields in the CMMS within 24 hours of job close, including: diagnosed fault, work performed, parts used (OEM part number, serial number, cost), verification results, and customer sign-off.
Ensure all documentation meets PartsSource / Duly QMS standards, TJC, ACR, and applicable accreditation requirements for medical equipment service records.
Maintain equipment asset records, service history, and calibration documentation in the CMMS in accordance with hospital and regulatory requirements.
Parts Management & Procurement
Identify required parts with correct OEM part numbers and submit orders through the approved procurement process. Do not procure parts outside of the approved process without Field Manager authorization.
Verify parts on receipt (part number, quantity, condition) and document all parts used on the corresponding work order.
Customer & Stakeholder Engagement
Communicate professionally with facility clinical staff, department managers, and radiology/biomedical leads regarding equipment status, repair timelines, and any impact to clinical operations.
Check in with facility point of contact upon arrival and obtain customer signature on every work order at close-out.
Represent PartsSource’s quality and service standards in every interaction with the facility.
Safety, Compliance & Continuous Improvement
Adhere to all applicable hospital infection control, radiation safety (ALARA), electrical safety, and OSHA protocols at all times.
Maintain currency of all required credentials, certifications, and facility credentialing system enrollment (e.g., Symplr, Intellicentrics, etc.).
Identify and report non-conformances, near-misses, and quality concerns to the Field Manager in support of the PartsSource’s Continuous Improvement / CAP Program.
What We’re Looking For
Technically Skilled & Diagnostically Strong – You troubleshoot systematically and have the hands-on skill to repair complex medical equipment with confidence.
Detail-Oriented & Documentation Disciplined – You understand that a repair isn’t complete until it’s accurately documented. Your work orders are complete, legible, and filed on time.
Patient-Care Focused – You recognize that every piece of equipment you service is connected to a patient outcome. You approach your work with that responsibility in mind.
Collaborative & Professional – You work effectively alongside clinical staff, communicate clearly under pressure, and represent the service team with professionalism at all times.
Compliance-Minded – You follow processes, escalate when needed, and take accreditation and safety requirements seriously — not as bureaucracy, but as the standard of care.
Preferred Qualifications & Experience
2+ years of experience in biomedical equipment maintenance, medical imaging service, or clinical engineering in a hospital or healthcare facility environment.
Associate’s degree or higher in Biomedical Equipment Technology, Electronics, or a related field; or equivalent combination of military training, OEM technical training, and field experience.
AAMI CBET, CRES, or CEIS certification preferred; candidates actively pursuing certification are encouraged to apply.
OEM service training or certification on one or more of the following preferred: GE, Siemens, Philips, Hologic, Mindray, Welch Allyn, or equivalent.
Experience working within a CMMS (e.g., TMS, Connectiv, ServiceMax) for work order management and asset documentation.
Familiarity with TJC, ACR, NFPA 99, and CMS Conditions of Participation as they relate to medical equipment management.
Benefits & Perks
Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!)
Career and professional development through training, coaching and new experiences.
Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity.
Inclusive and diverse community of passionate professionals learning and growing together.
Interested?
We’d love to hear from you! Submit your resume and an optional cover letter explaining why you’d be a great fit.
About PartsSource
Since 2001, PartsSource has evolved into the leading technology and software platform for managing mission-critical equipment, serving over half of the U.S. hospital infrastructure. Our digital systems modernize and automate the procurement of parts, services, technical support, and training for HTM professionals to efficiently and effectively maintain their mission-critical equipment. PartsSource employs over 700 employees nationwide that committed to supporting healthcare providers and ensuring healthcare always on.
In 2021, Bain Capital invested in the business, further accelerating our growth and positive impact within the healthcare industry.
Read more about us here:
· PartsSource Named to Newsweek’s List of the Top 200 America’s Most Loved Workplaces for 2024
· PartsSource® Named Among the Top 50 Healthcare Technology Companies of 2025
· PartsSource® Named Among the Top 25 Healthcare Software Companies of 2025
· PartsSource President and CEO Philip Settimi Named to Top 50 Healthcare Technology CEO List 2025
· WSJ: Bain Capital Private Equity Scoops Up PartsSource
EEO
PartsSource, Inc., and its affiliates and subsidiaries, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Legal authorization to work in the U.S. is required.
