Job Description
PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services and training through a unique digital experience.
PartsSource team members are deeply committed to our mission of Ensuring Healthcare is Always On®, which is foundational to our success and growth. Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems.
Program Manager, Client Solutions Implementation
Description
Program Manager, Client Solutions Implementation
Location Preferences: Remote
The Client Solutions Implementation Program Manager is responsible for implementing the technology and workflow solutions sold to our customers. Reporting to the Director of Implementation, Client Solutions, and collaborating with team members throughout the rest of the organization, the Client Solutions Implementation Program Manager manages primary communication with the customer and internal stakeholders while overseeing and coordinating the program launch. This role is also responsible for developing and leading the end user training sessions when launching new programs. Within those projects the responsibility includes managing requirements, scope, project updates, schedule/plan, quality, resources, and budget.
What You’ll Do
- Provide direct communication/status to clients at the Executive and Director level of major health systems, clinical service organizations, or the manufacturers of medical devices
- Define project governance and manage training, Go-Live, cutover, and transition to support activities
- Develop project specific Statements of Work prior to contract execution
- Ensure proper project alignment and visibility both internally and externally
- Influence internal and external leaders to balance competing priorities
- Lead project and program activities to ensure effective scope, acceptable timing, maximum benefit and quality delivery
- Work with peers to create, optimize and maintain end user training materials and presentations
- Deliver on-site and webinar based training sessions to end users
- Oversee the implementation and execution of all programs/projects ensuring they are delivered according to contract requirements
- Establish program goals, budgets and forecasts
- Develop implementation strategies including, staffing, databases, appropriate technology tools, etc.
- Manage client relationships, including being primary point of contact while coordinating meetings, reporting, issue resolution, etc.
- Analyze program data to improve program performance and cost effectiveness
- Establish and facilitate cross functional teams as needed to engage in program design and execution
What You’ll Bring
- Ability to professionally work with key members of the healthcare industry and to be seen as a subject matter expert on project/program management, change management, timeline management, etc.
- Strong presentation skills and interpersonal skills
- Ability to work independently and ability to take action independently
- Ability to train end user staff on software platform and troubleshoot issues
- Ability to travel up to 50%
Your Background
- Bachelor’s degree or 4+ years of relevant business experience
- 2+ years of formal implementation experience
- 2+ years software training experience
- Formal training in project management and PMP certification preferred but not mandatory.
- Understanding of process engineering and process mapping and design
- Competency in Microsoft Office applications (Excel, PowerPoint, Word, Visio etc.)
Who We Want to Meet
- You’re a positive person, ready to serve as an enthusiastic promoter of PartsSource to internal and external clients
- You’re a problem solver, always looking to find ways to work towards a win-win solution
- You’re a strong influencer- able to gain the trust and confidence of leadership teams to drive change
- You don’t settle for the status quo. You’re always improving upon processes and tools to find simpler and better ways to work.
- You’re accountable. You do what you say you’re going to do. And when you mess up- you own it, learn from it, and move on.
Bonus Points For
- Knowledge of the procure-to-pay / order-to-cash lifecycle a plus
- Experience using Monday.com software
Benefits & Perks
- Competitive salary package inclusive of base salary, incentive bonus structure and equity incentive plan; with a full benefits package (including 401k match, employer paid college debt redux, and more).
- An inclusive PartsSource community - work alongside other smart, passionate people
- Growing company investing in and committed to developing careers of our employees
- Hybrid work environment where you get the benefits of flexibility, socialization, and productivity
- A chance to revolutionize Healthcare with evidence-based decision making on the world’s leading Procure-to-Pay platform!
Interested?
We’d love to hear from you and explore the possibilities. Please send us your resume along with an optional cover letter detailing why you’re an excellent candidate.
Benefits & Perks
Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!)
Career and professional development through training, coaching and new experiences.
Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity.
Inclusive and diverse community of passionate professionals learning and growing together.
Interested?
We’d love to hear from you! Submit your resume and an optional cover letter explaining why you’d be a great fit.
About PartsSource
Since 2001, PartsSource has evolved into the leading technology and software platform for managing mission-critical equipment, serving over half of the U.S. hospital infrastructure. Our digital systems modernize and automate the procurement of parts, services, technical support, and training for HTM professionals to efficiently and effectively maintain their mission-critical equipment. PartsSource employs over 700 employees nationwide that committed to supporting healthcare providers and ensuring healthcare always on.
In 2021, Bain Capital invested in the business, further accelerating our growth and positive impact within the healthcare industry.
Read more about us here:
· PartsSource Named to Newsweek’s List of the Top 200 America’s Most Loved Workplaces for 2024
· PartsSource® Named Among the Top 50 Healthcare Technology Companies of 2025
· PartsSource® Named Among the Top 25 Healthcare Software Companies of 2025
· PartsSource President and CEO Philip Settimi Named to Top 50 Healthcare Technology CEO List 2025
· WSJ: Bain Capital Private Equity Scoops Up PartsSource
EEO
PartsSource, Inc., and its affiliates and subsidiaries, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Legal authorization to work in the U.S. is required.
