Job Description
Job Title: Collections Specialist
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
We are hiring a results-driven Collections Specialist to take ownership of past-due accounts and drive consistent payment recovery.
This is a high-intensity, outbound calling role where you will be responsible for engaging customers, resolving outstanding balances, and protecting company revenue. You will play a key role in maintaining cash flow by ensuring timely follow-ups and payment resolutions.
This role requires someone who is confident on calls, persistent with follow-ups, and comfortable making 100+ outbound calls daily.
What You’ll Be Responsible For
Collections & Payment Recovery
- Make 100+ outbound calls daily to customers with overdue invoices
- Follow up consistently via calls and emails until payment resolution
- Navigate gatekeepers and reach decision-makers responsible for payments
- Handle objections and drive conversations toward payment commitments
Billing Issues & Case Resolution
- Investigate billing discrepancies and customer concerns
- Identify root causes of delays and work toward resolution
- Coordinate internally to resolve issues impacting payments
CRM Management & Documentation
- Maintain accurate records of all calls, follow-ups, and outcomes in CRM (Salesforce or similar)
- Track customer interactions, payment commitments, and next steps
- Ensure no account is left unattended or without follow-up
Customer Communication
- Communicate clearly and professionally with customers
- Provide updates on payment status and issue resolution
- Maintain a balance between firmness and professionalism in collections conversations
Process Improvement & Reporting
- Identify recurring issues impacting collections
- Share insights to improve processes and recovery rates
- Maintain consistency in daily activity and reporting
Must-Have Experience & Skills (Non-Negotiables)
- Proven experience in collections, accounts receivable, or high-volume outbound calling roles
- Comfortable making 100+ outbound calls per day consistently
- Strong objection-handling and negotiation skills
- Experience using CRM tools (Salesforce or similar)
- Excellent verbal and written English communication skills
- High attention to detail and accuracy in documentation
- Ability to manage multiple accounts and follow-ups simultaneously
What Makes You a Strong Fit
- You are persistent and follow up until resolution
- You are confident handling difficult conversations
- You thrive in a target-driven, high-activity environment
- You take ownership of your performance and results
Key Performance Indicators (KPIs)
- Daily call volume ( 100+ calls/day)
- Number of payments collected / accounts resolved
- Follow-up consistency and response time
- Accuracy of CRM updates and documentation
- Reduction in outstanding receivables
Interview Process
- Initial Screening Call
- Recruiter Interview
- Final Interview
- Offer & Onboarding
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