Head of Client Operations

Job Description

🚀 Head of Client Operations (Cold Email, Client Success & Startup Operations)

Full-Time | Remote | Flexible U.S. Time Zone Collaboration

🔥 About the Role

We’re hiring a high-ownership Head of Client Operations to lead client delivery, campaign performance, retention, and operational execution inside a fast-growing startup environment.

This is not a traditional project management role.

You will fully own:

✅ Client relationships

✅ Campaign performance

✅ Retention & satisfaction

✅ Delivery systems

✅ Operational scalability

You’ll work directly with:

• the founder
• developers
• outreach teams
• operations

to ensure client campaigns deliver measurable results while the company scales rapidly.

This role is ideal for someone who thrives in:

• startup chaos
• high-accountability environments
• fast iteration cycles
• imperfect systems that need improvement

If you’ve worked inside a cold email agency, lead generation company, or fast-growing startup and enjoy solving operational and campaign problems directly — this role is a strong fit.

🔥 What You’ll Own

Client Relationship Ownership

• Serve as the primary point of contact for:

  • 20–30 active client accounts

• Lead:

  • client check-ins
  • strategic conversations
  • ongoing communication

• Manage expectations and proactively prevent churn

• Build strong, long-term client relationships

• Ensure clients feel:

  • informed
  • supported
  • confident in delivery

Campaign Performance & Delivery

• Diagnose and fix:

  • underperforming campaigns
  • deliverability issues
  • inbox placement problems
  • low-converting messaging

• Review campaigns before launch to ensure:

  • technical readiness
  • copy quality
  • deliverability setup

• Continuously optimize:

  • open rates
  • reply rates
  • meeting conversion
  • campaign performance

• Personally contribute to:

  • copywriting
  • troubleshooting
  • strategy adjustments when needed

Cold Email & Deliverability Operations

• Own campaign execution quality across:

  • inbox warm-up
  • domain health
  • deliverability
  • list quality
  • sending infrastructure

• Understand and troubleshoot:

  • spam placement
  • DNS issues
  • API/integration problems
  • automation breakdowns

• Work closely with technical teams to improve system reliability

Processes, Systems & Documentation

• Build operational playbooks and delivery workflows

• Improve:

  • onboarding systems
  • campaign QA processes
  • client communication standards

• Create scalable systems while the company grows rapidly

• Track:

  • SLAs
  • client health
  • delivery metrics
  • operational bottlenecks

Cross-Functional Collaboration

• Coordinate closely with:

  • development teams
  • outreach specialists
  • operations
  • leadership

• Report directly to the founder on:

  • campaign performance
  • churn risks
  • delivery issues
  • operational priorities

• Help align execution across departments during rapid growth

💻 What We’re Looking For

Core Requirements

• Experience leading:

  • client operations
  • account ownership
  • delivery operations

  inside fast-growing startups or agencies

• Strong background in:

  • cold email
  • lead generation
  • outbound operations

• Hands-on expertise with:

  • deliverability
  • inbox placement
  • domain warm-up
  • campaign optimization
  • cold email copywriting

• Ability to personally troubleshoot campaigns without relying entirely on technical teams

• Strong understanding of:

  • APIs
  • automations
  • workflows
  • operational systems

• Daily practical use of:

  • ChatGPT
  • Claude
  • AI workflow tools

⭐ Ideal Candidate

• Startup operator mindset
• Highly proactive and execution-focused
• Comfortable working with changing priorities
• Strong communicator with founders and executives
• Takes ownership without waiting for perfect systems
• Problem-solver who thrives under pressure

📅 What a Typical Day Looks Like

• Review campaign performance and client health metrics
• Troubleshoot deliverability or low-performing campaigns
• Meet with clients and manage expectations
• Coordinate fixes with outreach and development teams
• Review copy, lists, and infrastructure quality
• Improve internal playbooks and workflows
• Report risks, churn concerns, and operational updates to the founder

In short:

You ensure clients stay happy, campaigns perform, operations scale smoothly, and delivery quality remains high as the company grows rapidly.

📊 Success Looks Like

• Strong client retention and reduced churn
• Consistent campaign performance improvements
• High deliverability and inbox placement rates
• Clear operational systems and delivery standards
• Strong client relationships and communication quality
• Leadership confidence in operational execution

🌍 Why This Role Stands Out

• Direct ownership over client success and delivery operations

• Work closely with the founder and leadership team

• High-impact role inside a scaling startup environment

• Opportunity to shape:

  • systems
  • operations
  • client delivery standards

• Strong autonomy and decision-making ownership

• Exposure to:

  • AI workflows
  • cold email infrastructure
  • startup scaling operations

🧪 Interview Process

• Initial Screening
• Founder Interview
• Final Discussion
• Offer & Onboarding

👉 Apply Now

If you:

• Thrive in startup environments
• Understand cold email deeply
• Enjoy solving operational and client problems directly
• Want ownership over client success and campaign performance

This role is a strong fit for you.