Operations Specialist

Job Description

🚀 Operations Specialist (Workforce Operations / Live Scheduling / Staffing Coordination)

Full-Time Remote | U.S. Hours

💼 About the Role

We’re hiring a highly organized and execution-focused Operations Specialist to manage live workforce operations inside a fast-moving scheduling and staffing environment.

This is not a traditional admin or support role.

This position sits at the center of daily operations and is responsible for:

• filling shifts,
• coordinating workers,
• resolving real-time operational issues,
• and ensuring clients receive seamless service execution.

You’ll manage the full shift lifecycle:

from onboarding professionals → scheduling coverage → monitoring attendance → resolving emergencies and last-minute changes.

If you thrive in:

• fast-paced environments,
• live operational coordination,
• staffing logistics,
• and high-ownership roles,

this opportunity is a strong fit.

🔥 What You’ll Own

Shift Fulfillment & Workforce Coordination

• Own the end-to-end shift fulfillment process
• Respond quickly to incoming client staffing requests
• Assign professionals to shifts and confirm attendance
• Ensure shifts are filled accurately and on time
• Coordinate coverage for urgent or last-minute staffing needs

Live Operations & Real-Time Issue Resolution

• Monitor live attendance and track clock-ins

• Follow up on:

  • late arrivals
  • no-shows
  • cancellations
  • emergencies

• Quickly secure replacement workers when needed

• Coordinate directly with:

  • clients
  • workforce professionals
  • on-site managers

• Resolve operational issues in real time while maintaining service quality

Workforce Onboarding & Engagement

• Onboard and activate workers on the platform
• Maintain ongoing communication with professionals
• Build long-term workforce reliability and engagement
• Ensure workers understand schedules, expectations, and workflows

Systems, Tracking & Documentation

• Keep operational systems, trackers, and notes fully updated
• Maintain accurate scheduling and attendance records
• Document issues, resolutions, and operational updates clearly
• Ensure workflows remain organized and scalable

Process Improvement & Operational Efficiency

• Identify recurring operational bottlenecks

• Recommend workflow improvements to increase efficiency

• Improve:

  • response times
  • attendance reliability
  • shift fill rates
  • operational consistency

✅ Required Experience & Skills

• 2+ years experience in:

  • operations
  • staffing
  • workforce coordination
  • scheduling
  • marketplace operations

• Strong written and spoken English communication skills

• Ability to multitask and manage live priorities under pressure

• Strong stakeholder coordination and communication abilities

• Experience using:

  • operational systems
  • scheduling platforms
  • CRMs
  • digital communication tools

• Strong organizational and time-management skills

• Reliable internet and professional remote work setup

⭐ Nice-to-Have Experience

• Experience in:

  • staffing agencies
  • workforce marketplaces
  • shift-based businesses
  • on-demand service environments

• Experience handling:

  • attendance tracking
  • clock-ins
  • no-show management
  • workforce KPIs

• Startup or high-growth operational experience

• Process improvement and workflow optimization exposure

🧠 What Makes You a Strong Fit

• You stay calm in fast-moving operational environments
• You proactively solve problems before they escalate
• You take ownership instead of waiting for direction
• You communicate confidently with both clients and workers
• You are highly organized and detail-oriented
• You thrive balancing multiple live priorities simultaneously

📅 What a Typical Day Looks Like

• Review incoming shift requests and staffing needs
• Coordinate with professionals to confirm attendance
• Monitor active shifts and resolve live operational issues
• Handle last-minute cancellations and replacement staffing
• Communicate with clients and on-site managers
• Update trackers, systems, and operational notes
• Identify inefficiencies and improve workflows

In short:

You ensure every shift is covered, every issue is resolved quickly, and daily operations run smoothly from start to finish.

📊 Key Metrics for Success (KPIs)

• Shift fill rate
• Time-to-fill open shifts
• Reduction in no-shows and attendance issues
• Client response and resolution time
• Workforce reliability and engagement
• Operational accuracy and documentation quality
• Client satisfaction scores

🌟 Why This Role Stands Out

• High-impact operational ownership role
• Fast-paced environment with real-time decision-making
• Strong growth exposure inside a scaling business
• Opportunity to directly influence operational success and service quality
• Work closely with clients, workforce teams, and leadership

🧪 Interview Process

• Initial Phone Screen
• Video Interview with Pavago Recruiter
• Scenario-Based Operations Interview
• Client Interview
• Offer & Background Verification

👉 Apply Now

If you:

• thrive in fast-paced operations,
• enjoy coordinating people and solving problems in real time,
• can manage live scheduling and workforce logistics,
• and take ownership of outcomes,

this role is a strong fit for you.